French Speaking Junior Customer Support Representative
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Job Summary
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Provide outstanding customer care via phone chat and email in French and English
Assist with account creation and resolve any related issues -
Facilitate effective communication between hosts and guests
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Troubleshoot and resolve general support queries in a timely and efficient manner
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Handle and de-escalate complaints while ensuring customer satisfaction
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Maintain accurate records of customer interactions and follow internal procedures
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Fluent in French and English (written and spoken)
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Strong communication and interpersonal skills
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Previous experience in customer support is a plus
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Comfortable working in a fast-paced multicultural environment
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Willingness to work on a rotational shift basis including weekends and holidays
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Proficient with digital tools and multitasking across multiple platforms
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Competitive salary and benefits package
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Comprehensive training and ongoing support
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An energetic and inclusive team environment
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Career growth opportunities within a global company
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A central location in Sofia with a modern office space
