French Speaking Junior Customer Support Representative

Provide outstanding customer care via phone chat and email in French and English

Facilitate effective communication between hosts and guests

Troubleshoot and resolve general support queries in a timely and efficient manner

Handle and de-escalate complaints while ensuring customer satisfaction

Maintain accurate records of customer interactions and follow internal procedures

Fluent in French and English (written and spoken)

Strong communication and interpersonal skills

Previous experience in customer support is a plus

Comfortable working in a fast-paced multicultural environment

Willingness to work on a rotational shift basis including weekends and holidays

Proficient with digital tools and multitasking across multiple platforms

Competitive salary and benefits package

Comprehensive training and ongoing support

An energetic and inclusive team environment

Career growth opportunities within a global company

A central location in Sofia with a modern office space