Billing Specialist

Thomson Reuters

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Do you love to solve problems and find better ways of getting things done Do you love asking why about pretty much everything And does it make you happy when things are perfectly aligned and standardized Can you pick the small pieces to create a big picture Do you have the tendency to look into the end-to-end issue rather than just focusing on an incident If so then this role might be for you.

About the Role.

Billing operations:

Knowing of SAP salesforce service now ticketing tool and billing portals know how of Professional services processing will be an advantage.
Obtain information required to process order (user data product reference details installation details exchange requests billing dates sales codes billing account contacts)
Have a good knowledge on multiple portals uploads like (AribaCoupa).
Verify equipment needs communication requirements and general client needs making sure to provide timeframes and set client expectations accordingly
Escalate all delays to internal departments where interaction is required.
Implement release of billing for all services and charges

Account Maintenance:

Maintain accurate client site billing & location details and contact/user records on internal systems
Establish key client relationships in order to facilitate improved administration and customer satisfaction
Manage and resolve external & internal queries relating to Invoice issues client account
information/permissions and compliance issues
Assist clients with Data Access Declarations and Access Statements
Liaise with sales and clients for issues relating to customer administration issues Act asmentor/coach to new hires and existing staff as required

Project Management:

Establish communication between internal and external groups - Provide timeline and set expectations
Coordinate with internal teams and solve the customer billing issues.
Consult with product teams trainers and systems support to identify service-impacting issues
Contribute to new process releases and system enhancements by providing insight and performing tests
Work with Sales and Client to identify time-saving and cost-saving opportunities where needed
Should be comfortable with Night shifts.

About You

Graduate/Post Graduate in Accounting with 2 years of relevant experience

Necessary industry experience & associated number of years of experience
Good problem-solving skills written and verbal communication skills.
Proven ability to form strong customer relationships an understanding of customer focus and service delivery
Good knowledge of MS Office and ERP (applicable AR systems)
Experience in Portal uploads like AribaCoupa

Must possess and demonstrate exceptional organizational and communications skill.

#LI-SS3

Whats in it For You

Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on .

Required Experience: