Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve peoples quality of life by relieving the painful yet highly treatable symptoms of vein diseasesuch as varicose veins and heavy aching legs.

With over 60 clinics across 7 states and still growingwere building the future of vein caredelivering compassionate results-driven care in a modern patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93 the highest patient satisfaction in the industry.

As aPatient Service Representative (PSR) you are the first and last impression for our patientsand a vital part of our clinics success. This is a high-volume medical front desk role supporting check-in check-out insurance verification EMR scheduling and financial collections.

Were looking for someone with a warm professional presence who thrives in a fast-paced clinical environment and understands the nuances of medical office workflows. Prior experience in healthcare or medical scheduling is strongly preferred.

Language Skills
We welcome all applicants to apply. However priority will be given to candidates who are bilingual in Spanish and English as this skill helps us better serve our diverse patient population.

What Youll Do

• Greet and check in patients warmly at the front desk and by phone
• Accurately verify insurance eligibility and collect copays coinsurance or balances
• Schedule and confirm appointments using EMR and patient management tools
• Answer phones and assist with inquiries regarding treatments billing or referrals
• Collect and scan patient documentation and ensure EMR records are current
• De-escalate patient concerns or scheduling issues with calm professionalism
• Collaborate with clinical staff and office managers to ensure patients are placed correctly and seen on time
• Maintain a clean welcoming front desk area
• Support operational tasks as needed (e.g. faxing supply ordering data entry)

What Youll Bring

• High school diploma or equivalent required
• Medical front desk or healthcare administrative experience strongly preferred
• Proficiency in insurance verification EMR scheduling and payment collection preferred
• 2 years of customer service experience
• Comfort handling sensitive information with discretion and accuracy
• Excellent communication skills and professional demeanor
• Bilingual in Spanish is a plus

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical Dental and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Compensation

• Base pay
• Quarterly performance bonuses up to $1500.00

Schedule

• Full Time
• Monday - Friday

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable empowering and connected to overall well-being. From the first conversation to the final follow-up every patient interaction reflects our commitment to compassion expertise and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First Always Every interaction should make our patients feel valued heard and cared for.
• Stronger Together Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit We meet every challenge with positivity flexibility and problem-solving energy.
• Results That Make a Difference Were driven to improve lives through meaningful measurable outcomes.
• Commitment to Growth We invest in our people fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
Were committed to creating a workplace where everyone feels seen heard and supported. We do not discriminate based on race color religion sex national origin age disability genetics gender identity or expression sexual orientation veteran status or any other protected status in accordance with applicable federal state and local laws. This policy applies to all aspects of employment including recruitment hiring promotion compensation benefits and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal state and local employment laws including those related to nondiscrimination equal opportunity and pay transparency. Where specific disclosures or postings are required by law we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect use and protect your information please review our privacy policy here.