Department: Ecommerce
Reports To: VP of Ecommerce / Executive Leadership
Direct Reports: Customer Service Manager (overseeing international CS team) external development agencies cross-functional project stakeholders
Location: New York City (In-Office)
Compensation Range: $120k - $145k base salary

About the Role

Vida Shoes International is looking for a Senior Ecommerce Operations Manager to lead and scale our growing ecommerce division. This role owns our ecommerce technology ecosystem platform performance operational workflows and cross-functional execution across roughly seven Shopify websites. The ideal candidate is systems-oriented and execution-focused with deep Shopify expertise technical fluency and a track record managing complex initiatives in high-growth environments. Responsibilities include overseeing key internal and external partners including a Customer Service Manager leading an international support team. This is a senior leadership role for an experienced operator who understands how technology fulfillment and customer experience connect to drive revenue and efficiency.

Key Responsibilities

Ecommerce Platform & Technology

Own and manage the full ecommerce technology ecosystem across all digital properties including Shopify/Shopify Plus infrastructure third-party integrations and operational workflows.

Serve as the internal subject matter expert on ecommerce platforms and front-end architecture partnering with developers agencies and technical vendors.

Oversee issue prioritization troubleshooting and platform optimization to ensure scalability stability and efficiency across all sites.

Development Strategy & Process

Own the ecommerce development roadmap sprint planning QA standards release management and development budgets and agency relationships.

Partner with UX & Conversion teams to align development initiatives with conversion optimization and site performance goals.

Establish the foundation for a future in-house development team including process design tooling and hiring strategy.

OMS Systems & Operational Infrastructure

Own the Order Management System (OMS) roadmap including enhancements troubleshooting and optimization; serve as primary liaison between ecommerce and enterprise technology stakeholders.

Define business requirements validate technical solutions and ensure accurate data flow across all systems and workflows.

Maintain documentation and operational clarity across all ecommerce systems and processes.

Project Management & Site Launches

Lead end-to-end execution of ecommerce site launches migrations feature enhancements and major platform initiatives with minimal business disruption.

Build and maintain project timelines accountability structures and launch roadmaps coordinating cross-functional teams across ecommerce merchandising logistics marketing finance and technology.

Customer Experience & Service Leadership

Directly manage the Customer Service Manager responsible for the international customer service organization.

Improve CS workflows escalations support tooling and KPIs; ensure alignment between ecommerce systems customer support and fulfillment operations.

Fulfillment Optimization

Collaborate with warehouse and logistics teams to improve fulfillment workflows shipping operations inventory accuracy and post-purchase experiences.

Identify operational inefficiencies and implement scalable process improvements.

Strategic & Cross-Functional Leadership

Partner with executive leadership on ecommerce operational strategy systems planning and organizational scalability.

Translate business needs into operational and technical solutions.

Evaluate and implement AI tools and automation opportunities to improve efficiency and operational output.

Drive accountability operational excellence and process discipline across the ecommerce organization.

Qualifications

6 - 8 years in ecommerce operations digital operations or ecommerce technology management; 5 years in cross-functional leadership roles.

Deep hands-on experience with Shopify or Shopify Plus ecosystems.

Strong understanding of ecommerce architecture

Strong understanding of integrations OMS systems fulfillment workflows and operational infrastructure.

Experience managing development agencies external vendors and ecommerce development budgets.

Demonstrated success leading complex ecommerce projects platform launches or migrations.

Technical fluency with front-end concepts including HTML CSS and JavaScript.

Excellent project management prioritization and organizational skills.

Preferred

Experience in footwear fashion apparel or consumer goods ecommerce.

Exposure to ERP WMS warehouse operations and high-growth ecommerce environments.

Experience implementing automation and AI-enabled workflows.

Prior experience building or scaling internal operational or development teams.

Who You Are

A systems thinker who naturally understands how ecommerce operations technology and customer experience connect.

Highly organized detail-oriented and comfortable managing multiple complex workstreams simultaneously.

A strong communicator capable of bridging technical and non-technical teams.

Proactive solutions-oriented and operationally rigorous in fast-paced evolving environments.

Excited by ecommerce innovation operational excellence and building scalable infrastructure.

Thank you in advance for your interest in this opening.Vida Shoes International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.At this time only qualified candidates will be contacted.

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