Manager, Agency Operations

• Serve as the central point of contact for Wonderful Agency business operations helping ensure day-to-day workflows documentation and processes are organized accurate and up to date.
• Manage onboarding and offboarding operations for full-time temporary and freelance employees including coordination with IT hiring managers and internal agency teams.
• Manage agency invoice and vendor payment workflows including supplier setup invoice intake coding approval routing payment tracking and coordination with Accounts Payable.
• Support monthly and quarterly billing processes including employee time tracking staffing updates billing sheet review and coordination with Finance to support accurate client billing across business units.
• Act as the main point of contact for ClickUp time tracking including user setup monthly time submission follow-up timecard accuracy and reporting support.
• Maintain key operational records and trackers including billing files staffing lists invoice/payment records vendor documentation asset/license trackers IT inventory and other agency operations documents.
• Support asset licensing and compliance-related workflows including stock asset purchasing font/license tracking and usage documentation.
• Manage office coordination workflows through direct oversight of the Office Coordinator.
• Provide operational support to agency leadership and the Account Director including talent renewal tracking presentation formatting and special projects as needed.
• Identify opportunities to improve operational processes documentation and cross-functional ways of working to help the agency run more efficiently.

Qualifications :

• Minimum 3 years experience in an administrative or operations role preferably within an agency or in house environment.
• Interest in building a career within the advertising marketing or creative agency industry.
• Bachelors degree in relevant field.
• Managerial experience overseeing at least one direct report including ability to provide direction support priorities and ensure follow-through on recurring tasks.
• Strong organizational skills and ability to manage multiple priorities deadlines and recurring workflows.
• High attention to detail and accuracy especially when working with billing invoices trackers and operational documentation.
• Strong Excel skills and comfort working with spreadsheets formulas filters and detailed records.
• Clear proactive communicator with strong follow-through and the ability to coordinate across multiple teams.
• Process-oriented self-starter who can identify issues solve problems and help improve ways of working.
• Comfortable working in a fast-paced cross-functional creative agency environment.
• Experience with time tracking invoice processing or operational tools preferred; ClickUp experience a plus.

Pay Range: $36.00 - $41.00 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information :

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department offering extensive resources like People Manager and leadership training webinars and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals overcome challenges and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant positive change in the workplace. 
• Building a Healthy Society: To date our co-Founders Lynda and Stewart Resnick through their foundations and The Wonderful Company have invested more than $2.5 billion in education health and wellness community development and sustainability initiatives across Californias Central Valley Fiji and the 2025 Wonderful ranked as #1 in PEOPLEs 100 Companies That Care list and was named one of Fortune magazines 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts visit .
• Giving Back to the Community: Make a difference with Wonderful Giving allowing you to allocate company-provided funds to up to three charities of your choice and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Wonderful Agency is the full-service in-house advertising and marketing agency at The Wonderful Company. Dedicated to creative excellence across all media (television web print outdoor POS mobile and social media) Wonderful Agency builds consumer awareness and relevance across The Wonderful Companys brands. This is accomplished by creating effective and innovative campaigns that match the quality of the highest echelon of global firms while offering an environment that is far more entrepreneurial and fast-paced than a traditional agency. Wonderful Agency is highly integrated in direct brand and product development decisions with company owners business unit leadership legal strategy and other key stakeholders.

The Wonderful Company a successful fast-growing privately held $6 billion company with 10000 employees worldwide. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit learn more about The Wonderful Company its products and its core values please visit or follow The Wonderful Company on LinkedIn Facebook Instagram and Twitter. To learn more about The Wonderful Companys corporate social responsibility impact visit .

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.

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Remote Work :

No

Employment Type :

Full-time