Regional Operations Manager Traffic Operations Center Services

AECOM is seeking a Regional Operations Manager - Traffic Operations Center Services to oversee a staff of over 100 full-time professionals based out of our clients Roanoke and surrounding area facilities.  This position is responsible for overseeing client policy implementation quality control inter- and intra- Virginia governmental agency coordination efforts regional contract management and maintaining effective staffing levels.

Responsibilities:

• Acts as the primary point of contact on-site for the client agency
• Responsible for the organizational management and direct supervision of the Traffic Operations Center (TOC) operations staff facilitating a cohesive and balanced operation.
• Review applicant resumes conduct interviews and recommend for hire/advancement.
• Administrative functions including invoice processing shift scheduling liaising with AECOM corporate management staff recruitment training payroll processing personnel performance reviews and conflict resolution.
• Develop and maintain routine personnel performance assessments.
• Maintain 24/7 awareness of the control rooms equipment status coordinating service failures with field maintenance and information technology staff to ensure maximum system availability.
• Coordinate with client on citizen issues related to complaints inquiries and public information requests.
• Share (or assume) responsibilities with (for) the client for TOC public relations activities such as: TOC public outreach efforts facility tours presentations and Traffic Incident Management (TIM) team meetings.
• Routinely report to client and company stakeholders on the operations efficiency and effectiveness in providing regional traffic management traveler information incident management traffic signal operations and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness.
• Assist in maintaining sound freeway operations by guiding essential control room operation decisions developing special event response plans participating in post-incident analysis exercises and by ensuring that staff resources are being tasked in an impactful manner.
• Responsible for the comprehensive training and auditing of the operations staff.
• Participate in meetings seminars conferences and committees as appropriate and assigned by the client.
• Write and maintain technical documents including but not limited to: the TOC Operations Manual/Standard Operations Procedures training programs and TOC website content.
• Serve eventually as a subject matter expert for the client and AECOM on TOC control room operations freeway incident management operations statistical analysis and field maintenance practices.

Qualifications :

Minimum Requirements:

• Bachelors degree plus 10 years of relevant experience including 2 years of leadership or demonstrated equivalency of experience and/or education (Associates degree 12 years of experience High School Diploma or Equivalent 14 years of experience - including 2 years of leadership)
• Valid US Drivers License required to visit project sites clients and other AECOM offices.  As a condition of employment selected candidate must pass a Motor Vehicle Records review
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day as needed

Preferred Qualifications:

• Bachelors Degree in Business Administration Civil Engineering or related transportation field
• 10 years of relevant experience is preferred
• 5 years of experience in a supervisory role within a transportation public safety or commercial operations environment
• General knowledge of traffic principles and standards
• Experience with report writing technical writing management team presentations spreadsheet analysis and interoffice communication
• Experience coordinating real-time activities and initiating immediate priorities for self and support staff
• Experience using standard software applications such as Microsoft Office (Word Excel Power Point Access Outlook)
• Demonstrated Radio and phone communications experience
• Geographic familiarity with regional arterial and interstate road network is helpful

• Sponsorship for US employment authorization is not available now or in the future for this position. 
• Relocation support is available
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day as needed
• Work environment may vary indoor/outdoor
• On-site availability is required during periods of emergency operations

Additional Information :

• Sponsorship for US employment authorization is not available now or in the future for this position. 
• Relocation support is available
• Ability and willingness to work alternate work schedules and be on-call 24 hours/day as needed
• Work environment may vary indoor/outdoor
• On-site availability is required during periods of emergency operations

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time