Sr. Customer Success Manager, ESM

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earths largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year tens of thousands of businesses join our Marketplace in 10 countries adding millions of new products.

Amazons Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing this role s/he will be a key member of the Asia Global Selling ESM Team providing critical support to drive greater efficiency productivity consistency scalability and impact. The successful candidate must be able to work directly in a hands-on way with multiple stakeholders and business teams on multiple programs and projects at one time as well as provide solutions that are highly usable scalable extensible and maintainable. S/He needs to be passionate about his/her work self-motivated detail oriented and have excellent problem-solving abilities as well as superb communication and program/project management skills and will be able to communicate complex analytical results both written and verbally in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems identify root cause devise and drive towards simple solutions to complex problems.

Roles and Responsibilities:
- Act as an single owner in ESM team on business domain and own business goal setting and team executions.
- Drive business insights generation and provide guidance to account management team to help generate actionable next steps and improve account management efficiency.
- Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
- Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
- Structures work flow across the team to effectively implement each workstream & related operational activities
- Develop implement and automate new and existing processes in a standardized and scalable format while leverage global resources to drive improvement based on local needs whenever possible
- Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice
Work closely with Account Managers to manage and drive critical programs


Key job responsibilities
- Develop ESM industry intelligence through external market research and landscape monitoring
- Lead cross-team research initiatives and regular reporting to senior leadership teams
- Deliver business dive deep and risk management.
- Identify key opportunities and build ESM PoV to drive global/ multi-functional/ ESM level influence.

About the team
ESM- FBA/CtS CSM team aims to provide solutions to optimize seller experience and cost.

- Bachelors degree or equivalent
- Experience working with and influencing senior level stakeholders
- 5 years in industry research market research competition analysis or other relevant roles

- Experience or knowledge with cross border ecommerce industry
- Experience with consulting firms securities or other relevant institutions as research analyst roles

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