Client Technologies Specialist 1
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Job Location:
Augusta, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary (List Format):
- Provide desktop support for a range of laptops and desktops (Windows and Mac) with minimal supervision.
- Install configure and maintain hardware software printers and verify network connectivity.
- Perform advanced troubleshooting and act as a technical liaison with vendors.
- Design and implement troubleshooting and correction plans for technical issues.
- Develop coordinate and deliver user training programs; document all processes and procedures.
- Monitor IBM mainframe Harris Radio towers network nodes and relevant communication channels for updates and alerts.
- Assist in coordinating testing upgrades and deployment of new software products.
- Make recommendations for functional and technical improvements within the environment.
- Participate in performance and volume analysis and performance improvement activities.
- Serve as a point of contact for technology support service outages and integration between business and IT requirements.
- Provide remote desktop computer support to users.
- Manage equipment lifecycle including the retirement and disposal of obsolete or broken hardware.
- Coordinate the procurement and installation of new hardware and software.
- Manage and coordinate virus protection and implement software patches and upgrades.
- Provide input for training/documentation materials on technical and functional changes.
- Ensure quality standards are followed and work is documented for future reference.
- Ensure effective and reliable system backups.
- Proactively address customer needs and provide accurate timely status updates.
- Evaluate and recommend purchases of computers network hardware peripherals and software.
- Investigate user issues identify sources determine solutions and implement fixes.
- Troubleshoot network system and application issues to resolve malfunctions.
- Develop and conduct training sessions for system users.
- Analyze utilization patterns affecting system availability and performance.
- Attend and participate in team and problem review meetings.
- Demonstrate strong teamwork and communication skills.
- Utilize ticketing systems for tracking and managing support requests.
- Maintain strong customer service and documentation standards.
Top Skills Required:
- 1-3 years desktop support experience
- Experience with ticketing systems
- Strong customer service and documentation skills
- Ability to work effectively in a team environment
- Excellent written and verbal communication skills
- Provide desktop support for a range of laptops and desktops (Windows and Mac) with minimal supervision.
- Install configure and maintain hardware software printers and verify network connectivity.
- Perform advanced troubleshooting and act as a technical liaison with vendors.
- Design and implement troubleshooting and correction plans for technical issues.
- Develop coordinate and deliver user training programs; document all processes and procedures.
- Monitor IBM mainframe Harris Radio towers network nodes and relevant communication channels for updates and alerts.
- Assist in coordinating testing upgrades and deployment of new software products.
- Make recommendations for functional and technical improvements within the environment.
- Participate in performance and volume analysis and performance improvement activities.
- Serve as a point of contact for technology support service outages and integration between business and IT requirements.
- Provide remote desktop computer support to users.
- Manage equipment lifecycle including the retirement and disposal of obsolete or broken hardware.
- Coordinate the procurement and installation of new hardware and software.
- Manage and coordinate virus protection and implement software patches and upgrades.
- Provide input for training/documentation materials on technical and functional changes.
- Ensure quality standards are followed and work is documented for future reference.
- Ensure effective and reliable system backups.
- Proactively address customer needs and provide accurate timely status updates.
- Evaluate and recommend purchases of computers network hardware peripherals and software.
- Investigate user issues identify sources determine solutions and implement fixes.
- Troubleshoot network system and application issues to resolve malfunctions.
- Develop and conduct training sessions for system users.
- Analyze utilization patterns affecting system availability and performance.
- Attend and participate in team and problem review meetings.
- Demonstrate strong teamwork and communication skills.
- Utilize ticketing systems for tracking and managing support requests.
- Maintain strong customer service and documentation standards.
Top Skills Required:
- 1-3 years desktop support experience
- Experience with ticketing systems
- Strong customer service and documentation skills
- Ability to work effectively in a team environment
- Excellent written and verbal communication skills
