Client Support Services

Stella Contracting Inc is a leading contracting company specializing in commercial and residential construction projects. Our commitment to quality efficiency and customer satisfaction has earned us a reputation as a trusted and reliable partner in the industry. We are currently seeking a highly motivated and skilled individual to join our team as a Client Support Services Representative.

Position Overview:

As a Client Support Services Representative you will be responsible for providing exceptional support to our clients throughout the entire project process. This includes assisting with inquiries resolving issues and ensuring that all client needs are met in a timely and professional manner. You will also play a key role in maintaining strong relationships with our clients ensuring their satisfaction and loyalty to our company.

Key Responsibilities:

- Act as the main point of contact for all client inquiries and concerns

- Respond to client requests and issues in a timely and professional manner

- Collaborate with other departments to ensure all client needs are met

- Maintain accurate and organized client records and documentation

- Proactively identify and address potential issues to prevent escalation

- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty

- Provide regular updates to clients on project progress and any changes or delays

- Assist with any administrative tasks related to client projects

Qualifications:

- High school diploma or equivalent post-secondary education is an asset

- Minimum of 1-2 years of experience in a customer service or client support role

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and other relevant software programs

- Knowledge of construction industry and terminology is preferred but not required

Why Work for Us:

At Stella Contracting Inc we value our employees and strive to create a positive and supportive work environment. We offer competitive salary and benefits packages opportunities for growth and advancement and a collaborative team atmosphere. As a company we are committed to excellence and take pride in the work we do and we are looking for individuals who share this passion and drive.

If you are a dedicated and customer-focused individual with a strong work ethic we would love to hear from you. Apply now to join our team as a Client Support Services Representative and be a part of our continued success!