Specialist I, File Build

Title

Specialist I File Build

VAR & Merchant Implementation

Reports To

VAR & Implementation Senior Manager

Position Overview:

What were obsessive about:

• Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have a seamless experience with our technology.

• Technical Excellence: We strive for accuracy and efficiency in our installations maintaining high standards for all our deployments.

• Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge in a fast-paced industry.

• Professionalism & Communication: We value clear friendly and professional communication with our clients and team members.

Duties and Responsibilities:

Technical Installation & Support

• Configure integrated solutions with POS credit card devices (Front-end and Back-end setup).

• Set up merchant account credentials and provide them to partners and clients for implementations.

• Educate and train clients on online virtual solutions credit card and ACH payment requests and user creation via phone or virtually.

• Complete all rigorous testing to ensure the quality of the implementation and confirm successful processing.

• Follow up with merchants to provide additional support and ensure long-term success.

Documentation & Record Keeping

• Document the entire setup procedure according to department protocols.

• Maintain detailed and accurate notes to ensure solutions are configured correctly and work is trackable.

Client Interaction & Communication

• Provide friendly and professional assistance to clients during the onboarding process.

• Clearly explain technical problems and solutions to non-technical users in both Spanish and English.

Qualifications

• Technical Degree Associate degree or equivalent experience in a previous technical support role IT or with point-of-sale systems.

• Knowledge of payment processing operations technology and equipment.

• Proficiency in PC hardware and software based on Windows and Apple Operating Systems.

• Strong knowledge of Microsoft Office applications.

• Excellent verbal communication skills in both Spanish and English.

• Ability to adapt and learn new skills quickly in a fast-paced environment.

• Strong organizational skills and a methodical approach to problem-solving.

Travel Component

• While primarily based in San Juan some travel within Puerto Rico to client locations may be required to support successful implementations.

Working Conditions

• On-site position based in San Juan PR.

• Availability to work Monday through Saturday with one day off in between.

• Physical tasks such as lifting and moving equipment may be required

• Non-Exempt

Equality

AtPayrocwe are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individuals qualifications without regard to race color religion national social or ethnic origin sex age physical mental or sensory disability sexual orientation or any other status protected by the laws regulation in the location we not tolerate discrimination or harassment based on any of these characteristics.

Payrocis committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources Department at

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based ona number offactors including location job-related knowledge skills and experience. Depending on the position offeredadditionalforms of compensation such as bonuses incentives or equity may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being both personally and professionally. These may include medical coverage financial benefits and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our CandidatePrivacyNotice explains how we collect use store and protect your personal data when you apply for a role with notice applies to all job applicants and candidates including thoselocatedin the European Economic Area (EEA) theUnited Kingdom Canada and other applicablejurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payrocdoes not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes toPayrocHR or not responsible for any fees associated with unsolicited resume submissions.