Customer Support Specialist

SUMMARY:Provide service to internal and external customers to support sales for the FUNCTIONS: Promote and maintain the highest possible customer relationship and satisfaction. Follow up on customer questions requests and issues in a timely manner. Work closely with internal teams and customers to assist with all aspects of processing the order. Prepare price quotes and follow through the process. May generate and/or verify pricing discounts and/or terms of the order within established guidelines and division approval. Handle warranty claims and any credits per division policy. Keep internal teams informed of competitive information gained regarding pricing products or general issues in the market. Depending on division initiate requests for product samples and/or sales literature. Keeps informed of new developments methods and techniques in the sales profession. Demonstrates the Viaflex Team Member Values in their daily actions. May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed. Learning understanding continuously improving and promoting the divisions quality management system in accordance with ISO & EXPERIENCE: Bachelors degree in business or related field. 2-3 years related experience preferred; or equivalent combination of education and SKILLS & ABILITIES:Capability to build and maintain relationships that establish trust and create value. Sharp perception of verbal and communication skills providing enhancement of sales abilities. Effectively communicate in clear and professional manner both verbally and written. Ability to consider the client competitors and Viaflex to evaluate opportunities. Aptitude to create value propositions to address the clients needs both known and unknown. Proficient with computers including Microsoft Office programs. Strong organizational multi-tasking and time management skills. Team player who is self-motivated and has ability to work with minimal supervision. Ability to communicate effectively with team members and leadership REQUIREMENTS & WORKING CONDITIONS:Physical Requirements: Required to sit stand walk bend and reach. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: Exposure to a normal office environment. Position may occasionally require entering a production environment including exposure to noise fumes moving machinery and varied TO YOU:Not all benefits are created equal but we have got you covered. Viaflex not only offers a wide range of benefits that encourage wellness and preventative care but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical dental vision company-paid life and disability insurance and 401k. We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefits. Team Members can also take advantage of additional benefit programs such as education assistance our onsite fitness center or fitness center reimbursement employee assistance program (EAP) and much more.