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Carrier Relations Specialist
Job Location:
Monthly Salary:
Experience Required:
Posted:
26 June 2026 (30+ days ago)
Posted:
Application Deadline:
23 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This role is on site Mon-Fri 8:30am-5pm
A top client in the transportation and logistics industry is seeking a Carrier Relations Specialist to manage third-party carrier recruitment onboarding and ongoing support. This role serves as a primary contact for carriers handling high-volume inbound and outbound calls resolving issues and maintaining strong working relationships across the carrier network.
Success in this role requires strong communication skills attention to detail and the ability to thrive in a fast-paced service-driven environment.
Key Responsibilities
Carrier Recruitment & Onboarding
- Recruit and qualify third-party carriers through outbound calls.
- Manage full onboarding process including setup credentials and compliance requirements.
- Support carriers through early loads and ongoing platform use.
- Educate carriers on customer-specific requirements and expectations.
- Assist with portal access and system/login support.
Carrier Support & Relationship Management
- Handle inbound calls voicemails and service inquiries from carriers.
- Resolve issues related to delays service concerns and communication gaps.
- Build and maintain strong carrier relationships to support capacity needs.
- Monitor carrier performance ratings and feedback trends.
- Support carrier engagement and recognition initiatives.
Compliance & Administration
- Maintain carrier insurance certificates renewals and cancellations.
- Update carrier records and profile information in internal systems.
- Track fuel surcharge data and assist with reporting.
- Provide active carrier lists and updates to dispatch teams.
- Process compliance-related documentation and correspondence.
- Support cross-functional coverage and special projects as needed
Requirements
- 2 years of customer service account support recruiting or similar experience.
- Strong communication skills (written and verbal).
- Highly organized with strong attention to detail.
- Comfortable working in a high-volume phone-based role.
- Proficient with Microsoft Office and general business systems.
- Ability to work independently and within a team.
Preferred
- Associates or Bachelors degree.
- Experience in logistics transportation carrier relations dispatch or brokerage.
- CRM experience (Salesforce or similar).
- Exposure to compliance insurance tracking or vendor management.
- Basic reporting or data handling experience.
Ideal Fit
- Strong service mindset with consistent follow-through.
- Relationship-focused and comfortable building trust quickly.
- Process-driven organized and detail-oriented.
- Self-starter who can manage competing priorities.
- Interested in growing within transportation and logistics.
Required Skills:
2 years of customer service account support recruiting or similar experience. Strong communication skills (written and verbal). Highly organized with strong attention to detail. Comfortable working in a high-volume phone-based role. Proficient with Microsoft Office and general business systems. Ability to work independently and within a team.
Required Education:
Associates or Bachelors preferred
