Customer Service Representative II , Phoenix, AZ (Hybrid)
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Customer Service Representative II Phoenix AZ (Hybrid)
About the Role
SunSoft Online is seeking a Customer Service Representative II for a contract opportunity with an Arizona state this role youll support a division that addresses client concerns on behalf of the agencys director operating in a confidential neutral and professional manner. Youll enter customer concerns into Salesforce (received via phone email and an online web form) direct concerns to the appropriate programs and research information to resolve issues.
Major Responsibilities
- Enter customer concerns into Salesforce received through email voice messages and an online web form
- Use critical thinking to direct concerns to the appropriate programs
- Research information to address a range of issues
- Listen to and transcribe voicemail messages from clients
- Perform other related duties as assigned
Required Skills and Qualifications
- Proven experience as a Customer Service Representative or in a similar role
- Excellent communication interpersonal and problem-solving skills
- Proficiency in Google Suite and other relevant computer applications
- De-escalation skills
- Patience a positive attitude and the ability to multitask and manage time effectively
- High school diploma or equivalent
Preferred
- Salesforce experience
Additional Details
- Must be local to the Phoenix area (current location must be listed on resume)
- First 2 weeks onsite in Phoenix for training
- Available for an in-person interview within one week
- Able to start within two weeks of an offer
- HireRight background check and drug screening required
To apply submit your resume with your current city and state listed.
Required Skills:
Proven experience as a Customer Service Representative or in a similar role Excellent communication interpersonal and problem-solving skills Proficiency in Google Suite and other relevant computer applications De-escalation skills Patience a positive attitude and the ability to multitask and manage time effectively High school diploma or equivalent
Required Education:
Proven experience as a Customer Service Representative or in a similar roleExcellent communication interpersonal and problem-solving skillsProficiency in Google Suite and other relevant computer applicationsDe-escalation skillsPatience a positive attitude and the ability to multitask and manage time effectivelyHigh school diploma or equivalent
