Lead Collections Specialist
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Luxer One were committed to making life simpler by automating package acceptance and completely solving the package problem using the best technologies available. Whether its last mile delivery at multifamily properties and offices or click & collect orders in retail we find the best solutions for our customers and ensure their success.
We are seeking an experienced detail-oriented Lead Collections Specialist to join our growing organization. As the Lead Collections Specialist you will lead and support a team of 5-6 collection specialists to achieve collection goals. You will also assist the Accounting Manager in document preparation and interpret complicated financial information for the operations team and upper management.
Lead and support a team of 5-6 collection specialists to achieve collection goals
Assign and balance account portfolios and daily workload across team members
Provide guidance coaching and on-the-job training to improve team performance
Act as the first point of escalation for complex or sensitive accounts
Monitor team productivity and ensure adherence to collection schedules and follow-ups
Support audit requirements and maintain accurate financial records
Support supervisors in tracking team KPIs (collections % aging buckets)
Investigate and resolve billing discrepancies and disputes
Support team goals by helping reduce overall delinquency and DSO
Monitor accounts receivable aging reports and identify past-due accounts
Manage a portfolio of key or high-risk accounts
Review and support resolution of billing disputes and payment delays
Approve or recommend payment plans settlements or escalations
Ensure consistent follow-up on delinquent accounts across the team
Coordinate with Billing Sales and Customer Service teams to resolve disputes.
Communicate customer issues impacting collections to leadership
Support initiatives to improve customer payment behavior and processes
Special projects as assigned.
Assist the accounting manager in preparing documents and interpreting complicated financial information for the operations team and upper management.
- Bachelors degree in Accounting Finance or related field.
- 56 years of progressive collections experience including leadership or team coordination responsibilities.
- Proven track record of meeting or exceeding collection targets and reducing delinquency.
Luxer Has Got You Covered!
You will have a 401k with up to 4.5% matching untracked vacation and a hybrid work schedule.
We promote education through tuition reimbursement.
You will also have medical dental vision and life insurance programs as well as employee assistance programs.
Youll have opportunities to advance.
Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
We promoted 42% of our employees last year!
Required Skills:
Bachelors degree in Accounting Finance or related field. 56 years of progressive collections experience including leadership or team coordination responsibilities. Proven track record of meeting or exceeding collection targets and reducing delinquency.
Required Education:
Bachelors Degree
