Senior Manager, Product Operations Strategic Partnerships
Share
Job Location:
Salt Lake, UT - USA
Monthly Salary:
$ 101000 - 181800
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
(A note before you read on. We are looking for someone who reads carefully thinks clearly and follows through. To help us identify those candidates this job description includes a small request hidden inside the requirements. Take your time and read all the way through.)
At Western Governors University our mission is to expand access to high-quality affordable education for learners everywhere. As Senior Manager Product Operations you will help enable that mission by building and scaling the systems and operational tools that power WGUs Strategic Partnerships. This role sits at the intersection of business operations technology and leadership ensuring teams have the platforms and processes they need to grow meaningful partnerships and extend WGUs impact.
The Role: Senior Manager Product Operations - Strategic Partnerships
The Senior Manager Product Operations owns the strategy development and delivery of systems and operational tools that support WGUs Strategic Partnerships team. This role leads a small cross-functional team and partners closely with technology and business stakeholders to translate operational needs into scalable product solutions with Salesforce as the primary platform. Success in this role requires strong product and project management discipline business acumen and the ability to drive measurable outcomes in a matrixed environment.
What Youll Do
Own and manage the product roadmap for Strategic Partnerships systems and tools including Salesforce CRM partner portals intake workflows and reporting infrastructure.
Lead and support a cross-functional team of developers administrators project managers and a UX designer by setting priorities and enabling delivery.
Translate business requirements into clear technical specifications user stories and structured project plans that guide development and deployment.
Serve as the primary liaison between Strategic Partnerships and EdTech teams to ensure alignment on architecture security data governance and integrations.
Manage the full lifecycle of systems initiatives from discovery and scoping through build testing launch and postlaunch support.
Oversee Salesforce solutions including custom objects flows reports dashboards Experience Cloud portals and thirdparty integrations.
Establish and maintain development standards release processes change management protocols and platform health across the Strategic Partnerships tech stack.
What Youll Bring
Bachelors degree.
5 years of experience in product management with increasing scope and responsibility.
3 years of experience leading and managing teams.
3 years of experience developing enterprise-wide technical solutions such as Salesforce. To help us evaluate this send a short email to with the subject line Coolest Build Your Name describing the most interesting system product or technical project you have led: what it was what made it tricky and why you enjoyed the work. Three to five paragraphs are plenty. We treat this as a meaningful signal of fit alongside your application.
Salesforce Administrator (ADM 201) certification is required within 6 months of hire date.
Project Management Professional (PMP) or equivalent certification (e.g. CAPM PMI-ACP Scrum Master) is required within 1 year of hire date.
Bonus Points
Experience in higher education edtech or a missiondriven organization.
Experience in partnerships business development or marketing
Experience with Salesforce Experience Cloud PRM solutions or CRM data enrichment tools.
- Lean Six Sigma Change Management (Prosci) Agile or SAFe
Work Location
- This is a full-time in-office position at WGUs office in Salt Lake City Utah.
certification.
What to Expect
At WGU our mission drives everything we do including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
Interview Steps
Introductory call (30 minutes)
Hiring manager interview (45 minutes)
Technical interview (45 minutes)
Final Interview (1 hour)
#LI-FP1
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Required Experience:
Senior Manager
