Technical Sales Specialist West

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office Various outside weather conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Support Specialist III youll provide expert-level support for sophisticated analytical and microscopy systems collaborating with customers worldwide to optimize their research and analytical capabilities. Youll utilize remote diagnostic technologies while building strong relationships with field teams R&D and customers. This role combines technical problem-solving customer interaction and continuous learning as you work with advanced scientific instrumentation.

REQUIREMENTS:
Advanced Degree plus 3 years of experience or Bachelors Degree plus 5 years of experience providing technical support for complex analytical instrumentation or electron microscopy systems
Preferred Fields of Study: Electronics Engineering Physics Chemistry or related technical/scientific field
Strong analytical and diagnostic skills with sophisticated scientific equipment and software
Excellent interpersonal and communication abilities across all levels of technical expertise
Proven troubleshooting skills and ability to resolve complex technical issues
Demonstrated customer service excellence and professional relationship management
Advanced proficiency in relevant technologies hardware and software platforms
Strong project management and documentation capabilities
Proficiency in English (minimum B2 level); additional language skills are advantageous
Ability to work independently and collaboratively in a team environment
Willingness to travel 15-30% of time for customer support and training
Experience with CRM systems and technical documentation
Expertise in Windows-based software networking and computer hardware
Ability to manage multiple priorities effectively in a deadline-oriented environment
Knowledge of quality systems and regulatory compliance
Demonstrated commitment to continuous improvement and innovation