CDT-0005 Business Services Project Manager (NS) WED 20 May

Deadline Date: Wednesday 20 May 2026

Requirement: Business Services Project Manager for CDT Capability Coherence Section

Location: Brussels BE

Full Time On-Site: No

Time On-Site: 50%

Required Start Date: As Soon As Possible

End Contract Date: 19 December 2026

Required Security Clearance: NATO SECRET

Special Terms and Conditions: The contractor will be responsible for complying with the respective national requirements for working permits visas taxes social security etc. whilst working on site at NATO HQ Brussels Belgium. No special status is either conferred or implied by the host organisation NATO HQ Brussels Belgium to the contractor whilst working on site. The contractor will be responsible for complying with all the respective National Health COVID-19 regulations in Belgium before taking up the position.

1. INTRODUCTION

The NATO Cyber and Digital Transformation (CDT) Division led by the Assistant Secretary General (ASG) ensures ICT coherence across NATOs 50 civil and military bodies serving over 25000 users. Reporting to the Secretary General the ASG oversees enterprise directives and advises on IT acquisition and services.

In 2026 NATOs ASG is prioritizing digital transformation cloud migration and becoming a data-centric organization. This strategic effort focuses on modernizing processes harnessing AI and integrating business services to build a more coherent organization. By optimizing business workflows NATO aims to enhance operational efficiency strengthen security and achieve seamless cloud adoption.

To achieve this CDT is seeking support in managing and coordinating a Business Services Program aimed at bringing coherence and modernizing the NATO Enterprise Business Services landscape. This initiative is part of the NATO Digital Transformation Implementation Strategy which promotes improving processes and leveraging digital technologies. The project addresses the need for greater alignment and improvement of processes across the NATO Enterprise to support ongoing digital transformation efforts. An initial study has been conducted and a plan has been prepared. The goal is to build upon this foundation by following up on the next steps by managing the transformation office to coordinate the delivery of business transformation across NATO Enterprise.

Responsibilities include leading the transformation office program/project management stakeholder management and ensuring effective communication and collaboration.

2. TASKS

The Business Services Project Manager Contractor will provide program/project management and advisory support to the CDT Capability Coherence Section to drive the Enterprise Business Services Vision across NATO Enterprise.

The scope of this work includes three tasks:

Task 1: Project Management Stakeholder Management and Communication Management

The contractor will drive alignment and collaboration across NATOs enterprise initiatives and business services ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include:

• Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints.
• Stakeholder management: Engage regularly with stakeholders across NATO entities including Finance HR Procurement Legal and others to promote synchronized efforts toward harmonizing enterprise business services.
• Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks.
• Managing risks: Maintain risk and issue registries propose mitigation measures and address challenges to enhance the successful delivery of business services transformation.

Task 2: Leading the Business Services Transformation Office

The contractor will act as the main lead for the Business Services Transformation Office to ensure streamlined processes and operational excellence across NATO entities. Responsibilities include:

• Office operationalization: An initial setup will be required to ramp up the Transformation Office. This involves outlining the objectives identifying and putting in place the resources and defining the methods of working.
• Leading the office: Be the lead of the transformation office and main PoC within CDT for the Business Transformation across NATO Enterprise.

Task 3: Business Services Advisory (SME Role)

The contractor will provide expert advisory support on business services implementation of large ERP programs and relevant business transformation initiatives. Responsibilities include:

• Providing CDT staff with ad-hoc advisory on topics within the domain of business services ERP implementation and relevant technology considerations based on industry experience and best practices.

3. PROFILE

See Requirements

4. LOCATION OF DUTY

The service will be executed through a mix of telework and on-site at the NATO HQ offices in Brussels Belgium. Limited travels to NATO bodies and Committee meetings in NATO Countries may be required.

5. TIMELINES

The services of the contractor are required for the period starting as soon as possible until 19 December 2026.

Possible extension of the contract in 2027. Contract extensions are subject to performance of the contractor budget availibility and related NATO regulations.

6. REPORTING

The contractor reports to the assigned CDT Team Lead. Status reporting can be conducted either on-site at NATO HQ Brussels or through a scheduled conference call based on what is most effective and feasible. The preference and availability of the CDT assigned Team Lead should be considered in determining the mode of communication.

The contractor shall comply with all general rules terms and conditions applicable to working within the CDT at NATO HQ Brussels. This includes security protocols data protection guidelines and any specific operational procedures.

7. TRAVEL

Occasional business travel may be required. Travel expenses will be reimbursed by NATO based on the NATO per diem rate in addition to the hourly rate.

8. SECURITY AND NON-DISCLOSURE AGREEMENT

The awardee must either possess or already be engaged in acquiring a security clearance of NATO SECRET.

A signed Non-Disclosure Agreement will be required.

8. SECURITY AND NON-DISCLOSURE AGREEMENT

• The awardee must either possess or already be engaged in acquiring a security clearance of NATO SECRET.

3. PROFILE

The consultant must have demonstrated knowledge and experience as follows:

Mandatory

• Demonstrated relevant experience (8 years) in the area of Digital Transformation specifically in Business Services (HR Finance Procurement) and large-scale ERP implementation programs.
• Proven experience in program management and project management.
• Proven experience in delivering ERP and Business Services projects delivering clear value in large international organizations including data platforms.
• Strong ability to interact with manage and influence senior executive stakeholders.
• Strong communication skills in English with the ability to develop (in written-form) and present complex concepts in a clear and succinct manner.

Desirable

• Experience working in NATO and understanding of relevant NATO policy.
• Experience with market solutions in the domain of business services and ERP.
• Experience with commercial cloud provider platforms and/or on-premise cloud platforms.
• Proven ability to navigate complex multi-national environments (e.g. NATO/military contexts)
• Understanding of Enterprise Architecture frameworks (e.g. TOGAF) IT Governance (e.g. COBIT) and service management (ITIL).

Required Experience:

IC