Staff Cloud Operations Engineer 1

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

Our Hosting team manages and supports the infrastructure of all our platforms from hardware to software to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

Description

A Cloud Operations engineer is responsible for designing deploying managing and optimizing cloud infrastructure and services. They ensure the availability performance and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms automation and best practices.

Your day-to-day job will consist of:

• Coordinate ticket triage across the team to drive ticket resolution
• Be both a highly technical hands-on engineer and effective at mentorship
• Provides leadership across major incidents product releases in coordination with customer support customer success and engineering teams
• Coaches and mentors team members for skill development and experience
• Establish goals and objectives for the team that aligns with the overall roadmap and delivery schedules
• Works to increase team efficiency and effectiveness in order to achieve long term goals
• Participates in hiring of new team members and 24/7 on-call support including shift rotations where required
• Coordinate root cause analysis for production issues where the root cause is in infrastructure environment configuration or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions

Minimum Qualifications

• Minimum 7 years experience supporting cloud-based products
• Minimum 1 years experience in leading technical teams of 4 or more
• Bachelors degree in Computer Science Information Systems or equivalent degree required
• Minimum 7 years experience with application server technologies such as IIS Tomcat
• Minimum 5 years practical experience of Azure and/or AWS equivalent technologies such as EC2 NSGs VPC/VNETs Load Balancers DNS and certificate management
• 3 years experience in server administration and cloud deployment of both Windows and Linux
• Minimum 2 years experience deploying and managing automated OS patching and vulnerability scanning
• Minimum 2 years experience with Infrastructure as Code (IaC) orchestration technologies such as Chef Puppet Ansible Salt Cloud Formation ARM Templates or comparable (demonstrable proficiency or professional experience in same preferred)
• Demonstrable knowledge of Python PowerShell Ruby or programming languages
• Demonstrable knowledge of cloud Identity and Access Management (IAM) Azure AD (AAD)
• Ability to handle a heavy workload with multiple projects and frequent interruptions
• Ability to work in a changing dynamic environment
• Strong problem-solving ability across applications and their supporting infrastructure in a cloud environment
• Strong written and verbal communication skills

Preferred Qualifications

• Minimum 1 years experience with containerization and container orchestration techniques (Kubernetes Rancher Mesos)
• Knowledge of Relational and No-SQL databases (demonstrable proficiency or professional experience preferred)

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing