BA+ Genesys Cloud
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary:
We are seeking a Genesys Cloud Contact Center Administrator to manage configure and support the Genesys Cloud CX platform. The role involves administering users queues routing strategies IVR call flows reporting and integrations to ensure efficient contact center operations and an excellent customer experience.
Key Responsibilities:
We are seeking a Genesys Cloud Contact Center Administrator to manage configure and support the Genesys Cloud CX platform. The role involves administering users queues routing strategies IVR call flows reporting and integrations to ensure efficient contact center operations and an excellent customer experience.
Key Responsibilities:
- Administer Genesys Cloud users roles permissions and licenses.
- Configure and maintain queues skills routing profiles and IVR flows using Genesys Architect.
- Monitor platform performance and troubleshoot telephony routing and agent issues.
- Create reports and dashboards to support operational and business needs.
- Support integrations with CRM and third-party applications.
- Maintain system documentation and participate in change management activities.
