Service Desk Technician
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Washington DC
Position Type: Hybrid
Hybrid Schedule: Onsite 3 days a week and as needed
Contract Length: Long-term with annual extensions
Position Overview:
The Senior Service Desk Technician provides first- and second-level technical support for desktop mobile and enterprise applications in a Windows-based environment. This role serves as a primary point of contact for troubleshooting hardware software and user access issues while ensuring timely ticket resolution and high-quality customer support.
Duties:
Position Type: Hybrid
Hybrid Schedule: Onsite 3 days a week and as needed
Contract Length: Long-term with annual extensions
Position Overview:
The Senior Service Desk Technician provides first- and second-level technical support for desktop mobile and enterprise applications in a Windows-based environment. This role serves as a primary point of contact for troubleshooting hardware software and user access issues while ensuring timely ticket resolution and high-quality customer support.
Duties:
- Respond to service requests and incidents submitted via phone email and web portal ensuring accurate ticket documentation and timely resolution within SLA requirements
- Provide Tier 1 and Tier 2 support for Windows operating systems Microsoft 365 Adobe applications and Active Directory account management
- Support iOS mobile devices and applications including email Microsoft 365 authentication tools and iCloud account management
- Configure image deploy and troubleshoot laptops desktops printers tablets mobile phones and other IT equipment
- Collaborate with network and application teams to restore services and resolve technical issues
- Reproduce and troubleshoot user-reported problems to identify root causes and implement solutions
- Recommend process and system improvements to reduce recurring incidents and enhance user experience
- Utilize ticketing and workflow management platforms such as ServiceNow Zendesk Ivanti or BMC Helix to manage support activities
- Support endpoint protection and device management tools including Cisco AMP Absolute and HP Sure Click
- Maintain and track IT assets using enterprise asset management systems and inventory tools
Required Qualifications
- 5 years of experience providing help desk support for Windows operating systems Windows-based applications databases and Active Directory (AD) account management
- 5 years of experience supporting iOS devices iOS-based applications and iCloud account management
- 5 years of experience configuring imaging deploying and troubleshooting Windows-based laptops printers and desktop equipment
- 5 years of experience using workflow and ticket management tools such as ServiceNow Zendesk Ivanti or BMC Helix
- ITIL v4 Foundation certification
- CompTIA A certification
Preferred Qualifications
- Experience working with endpoint protection and device management tools such as Cisco AMP Absolute or HP Sure Click
- Experience using IT asset management and tracking tools such as Oomnitza ServiceNow Ivanti or BMC Helix
Required Experience:
Senior IC
About Company
Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more
