Customer Service Representative

Dual Temp is looking for an ambitious individual to be our CSR / Office Admin.

Excellent Benefits Package!!

• Paid Holidays plus 2 weeks Vacation!
• Health Insurance at Minimal Cost to You
• Medical Vision Dental - Short / Long Term Disability
• 401K with company matching - Company Profit Share
• Referral Bonus Program
• DT University Training Opportunities

Qualifications:

• 1 year in a customer service role ideally a phone-based role preferred
• Field / office experience in HVAC industry not required but is a PLUS
• Well versed in Microsoft Office application (Word Excel Outlook)
• Ability to multi-task: talking to a customer while typing notes checking a map and looking up account info.
• Basic computer proficiency youll be using a CRM/dispatch system email and maybe some mapping tools. Speed and accuracy with typing matters

Job Duties:

• Answer incoming calls promptly and professionally via Email and Phone many of them from facility managers building engineers and property managers who need help urgently. Internal staff from other divisions also request service for their projects.
• Enter service requests into our CRM arcuately and quickly. Communicate all new service requests to Dispatch. Gather key details.
• Whats happening what equipment is involved any error codes or symptoms and the customers priority level.
• Generate monthly Preventative Maintenance work orders and coordinate with Dispatch to get them scheduled on time while considering priority and availability.
• Planning and scheduling highly organized while showing the ability to be flexible and adaptable while coordinating service with the Dispatch team.
• Communicate estimated arrival times delays and job updates back to the customer proactively not just when they call again in collaboration with Dispatch.
• Excellent communication skills in a high-pressure work environment while dealing with customers and employees.
• Maintain a calm helpful tone even when a customer is stressed.
• Follow up on large open tickets to ensure the issue was resolved and the customer was satisfied.
• Assist the Outside Sales team with tracking job leads to resolution.
• Assist with any other administrative work that may arise.

COME JOIN OUR TEAM!

Our pay is competitive! Our employees are the best! This is a Career Company with multiple divisions and opportunities for advancement!

To learn more about what we do visit our webpage

Keywords: Customer service CSR Administrative assistant admin office admin

Pay: $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service/Dispatch: 1 year (Preferred)

Ability to Commute:

• Allentown PA 18103 (Required)

Work Location: In person