Central Reservation Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Key ResponsibilitiesReservation ManagementProcess booking requests via phone email and online platforms for meeting rooms workspaces hot desks and event spaces. Verify availability confirm reservation details and generate booking confirmations for clients and facility teams. Handle modifications cancellations and rebookings according to established policies. Maintain accurate reservation records in centralized booking Optimization and CoordinationAssess space requirements and recommend appropriate venues based on capacity setup and technology needs. Resolve scheduling conflicts and maximize space utilization across the portfolio. Coordinate with facility teams on setup requirements catering orders audiovisual equipment and special arrangements. Communicate booking details to reception housekeeping technical support and security ServiceServe as primary contact for reservation inquiries providing professional and helpful service. Respond promptly to questions about available spaces amenities pricing and booking procedures. Address client concerns and special requests with proactive problem-solving. Handle complaints professionally ensuring satisfactory AdministrationMaintain centralized booking systems with accurate real-time availability data. Generate reports on utilization rates booking statistics occupancy trends and revenue. Troubleshoot system issues and coordinate with IT support as needed. Manage user access for self-service booking ProcessingProcess reservation charges according to rate cards and pricing structures. Generate invoices and coordinate with finance teams on billing queries. Apply cancellation fees and no-show charges per booking policies. Support revenue forecasting with historical booking and AnalysisPrepare regular reports on reservation volumes space utilization and performance metrics. Analyze booking patterns to identify peak demand periods and optimization opportunities. Create dashboards for management review and strategic planning. Track KPIs including occupancy percentages and customer QualificationsEducation Diploma or Bachelors degree in Hospitality Management or related 2-4 years in reservations front office operations customer service or administrative coordination. Background in hospitality hotel reservations or facility management preferred. Proven experience with booking systems and high-volume customer service Skills Proficiency in reservation management systems (Condeco Robin EMS or similar). Advanced Microsoft Office Suite skills particularly Excel and Outlook. Experience with CRM systems or helpdesk platforms. Strong data entry accuracy and reporting Competencies Exceptional customer service with professional communication skills. Strong organizational abilities to manage multiple priorities simultaneously. Excellent attention to detail ensuring booking accuracy. Effective problem-solving under pressure. Professional telephone etiquette and written communication. Multitasking capability in fast-paced environments. Discretion handling confidential QualificationsProfessional certifications in hospitality or customer service. Experience in hotel reservations or conference center management. Knowledge of workplace experience and flexible working trends. Bilingual capabilities relevant to client attire or business casual dress Performance IndicatorsBooking accuracy and response times. Customer satisfaction ratings and complaint resolution. Space utilization and occupancy optimization. System data accuracy and report quality. Adherence to policies and processing role offers excellent career development opportunities in facility management workplace experience and hospitality services with clear progression to senior reservations team leadership or workplace coordinator positions within JLLs integrated facility management practice.

Location:

On-site Bengaluru KA

Scheduled Weekly Hours:

48

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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