IT OPERATIONS SPECIALIST

At MELLER technology plays a key role in how we scale operate and work as a company.

Were looking for an IT Operations Specialist to take ownership of the tools and systems that keep the business running day-to-day from internal IT support to managing key platforms like Shopify Google Workspace Zendesk and Klaviyo as well as operational tools across the company.

This is a highly hands-on role with real ownership. Youll work closely with Ecommerce Retail Customer Experience and Operations teams to ensure our systems run smoothly problems are solved quickly and teams can work efficiently without friction.

Were looking for someone practical organised proactive and comfortable moving across different systems and operational challenges in a fast-paced environment.

What youll do

• Own internal IT support across the company including tools accounts permissions and devices.
• Manage users and access across platforms such as Google Workspace Shopify Zendesk Klaviyo and logistics systems.
• Maintain and improve the reliability of our operational tools with a strong focus on Shopify.
• Configure and troubleshoot integrations between systems and platforms.
• Support onboarding processes including account setup and device management.
• Support retail teams with technical troubleshooting and operational needs.
• Identify recurring issues and improve workflows through automations and smarter processes.
• Document systems processes and internal workflows clearly and efficiently.

What were looking for

• Previous experience in IT Operations IT Support or similar hands-on technical roles.
• Experience managing users permissions and business tools.
• Familiarity with Shopify Zendesk Klaviyo Google Workspace or similar platforms.
• Strong problem-solving skills and ability to work autonomously.
• Comfortable supporting non-technical teams practically and efficiently.
• Organised proactive and operational mindset.
• Good level of English and Spanish.

Nice to have

• Experience working in e-commerce or retail environments.
• Shopify integrations and troubleshooting experience.
• Familiarity with logistics or operational platforms.
• Basic scripting or automation knowledge (Python Bash Zapier Make etc.).
• Experience as the main IT point of contact within a company.