Customer Service Representative (Onsite)

Join Our Team!

Benefits Start Day 1

Taylor Corporation is a dynamic diversified company with big plans for the future and your career. We power our employees potential and strive to create opportunity and security for every member of the team. If youre ready for something bigger more challenge more variety more pathways for professional growth we should talk. Were passionate about our work we believe there is always a better way and were looking for people like you.

Ready to reach your potential Its time to look at Taylor.

Your Opportunity:

Taylor Enterprise Solutions a Taylor Corporation company is seeking a Customer Service Representative (CSR) to join the team at one of our offices in Hutchins TX Dayton OH or Omaha NE. to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams in accordance with company policies and procedures.

Work Authorization: To be considered for Taylor opportunities candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday - Friday 8:00am - 5:00pm in-office

Your Responsibilities:

• Guarantee satisfaction and value for our customers

• Contribute to a work environment that fosters pride in being part of a winning team.

• Contribute to the companys goals of achieving cost efficiencies by maintaining high productivity and quality standards.

• A CSRis responsible for supporting the company vision and mission. This position requires tact sensitivity and professionalism because they are in contact with current and prospective customers and are in a strong position to influence their satisfaction and our company prosperity.

• Work independently and within a team to deliver a consistent exceptional customer experience every time

• Manage all communication written verbal and in-person professionally proactively and efficiently

• Resolve all customer needs including orders requests and follow-up activity across multiple systems and functions courteously efficiently quickly and accurately

• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution

• Successfully establish manage and exceed customer expectations throughout all engagements

• Engage appropriate resources to assist or resolve service issues as necessary

• Understand and appropriately use the company pricing system and policies

• Review a variety of work product including but not limited to internal and external communication quotes designs proofs reports etc. for accuracy and improvement opportunities

• Manage workflow to meet customer deadlines in a team environment

• Understand and help the customer articulate their needs

• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality integrity and superior understanding and delivery of customer needs

• Coordination of projects and complex customer deliverables

You Must Have:

• The ability to understand and appropriately use the company pricing system and policies.

• The ability to understand and help the customer articulate their needs.

• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality integrity and superior understanding and delivery of customer needs.

• Resolve all customer needs including orders requests and follow-up activity across multiple systems and functions courteously efficiently quickly and accurately.

• Autonomously manage and own numerous multiple-solution customers and related demands with ease.

• Work independently and within a team to deliver a consistent exceptional customer experience every time.

• High School diploma or the equivalent

We Would Also Prefer:

• 2 years of college

• 3 years of related / relevant experience in position or specialization.

• Print marketing or promotional product experience

• knowledge a plus.

• Strong MS Office skills with emphasis on Excel and Outlook.

• Advanced computer experience and ability to implement new technologies.

Taylor is proud to now offer DailyPay. With DailyPay you can get paid on your very first day. No more waiting for direct deposit or a paper check!

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.