Logistics Coordinator (Customer On-Site)

The Logistics Coordinator will be part of an Onsite Team (located at customers premise in Palo Alto CA) supporting one of Expeditors high-tech customers. The Logistics Coordinator is a key member of the operations team which facilitates the efficient and timely movement of goods worldwide. The dynamic nature of this team requires individuals who can think quickly act independently and proactively solve problems before they arise. Strong customer service skills and effective communication are required.

Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Develop and maintain relationships with cross-functional departments as well as carriers vendors and other service providers
• Communicate with customers in person and/or through calls emails digital platforms and ticketing systems
• Process shipping requests generate internationally-compliant documents and manage shipment exceptions according to SLA
• Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
• Coordinate and collaborate with multiple parties including customer stakeholders warehouses carriers service providers and onsite team members to resolve any issues that may arise and escalate as necessary
• Maintain knowledge of customer and company policies on all aspects of product movement
• Identify and suggest corrective actions for ongoing incidents delivery issues opportunities and SOPs
• Identify and articulate process improvement ideas to support operations and projects
• Create documented process for customers when requested - SOP/SWI creation
• Support the implementation of companys culture within the team
• Work towards individual and department Key Performance Indicators (KPIs)
• Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes
• Work with Wing planners and project managers to agree delivery schedules and create plans to support on time delivery
• Work with clients to understand Dangerous Goods (DG) requirements and gather necessary documentation
• Collaborate with the different vendors and partner teams to collect Asbestos letters
• Other duties as assigned

Qualifications :

• Bachelors degree or equivalent working experience
• 1-2 years of experience in logistics and/or high volume customer service roles
• Fluent in English; excellent written and oral communication skills
• Excellent customer service skills
• Strong organizational communication and problem-solving skills
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
• Analytical mindset with the ability to interpret data and make informed decisions
• Possesses a positive  can-do attitude
• Strong knowledge of Microsoft Office Google Workspace

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Prescription Dug Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation range from $72000 - $76000 annually

Remote Work :

No

Employment Type :

Full-time