Senior Associate, MarTech Content Specialist| Retail Bank

Capital Ones Retail Bank has risen up the banking league tables capitalizing on industry-leading products and a unique National fintech brand with superior digital capabilities and distinctive cafes and branches. The Retail Bank Marketing team is a customer-backed data-driven digital-first Modern Marketing team empowered to unleash Capital One Banks growth potential. Our team is made up of a diverse and talented group of Marketers Business Analysts Marketing Technologists Data Analysts Data Scientists Program Managers Process Managers Designersall working together to create highly relevant and engaging marketing experiences.

The Retail Bank Marketing Technology team is seeking a highly organized and detail-oriented Senior Associate Content Specialist to join our growing website this role you will be the driving force behind our websites daily updates working directly within our Enterprise Content Management System (CMS). This is a highly process-driven position perfect for someone who thrives on organization loves managing digital content and excels at collaborating across multiple departments. You will ensure our digital presence is accurate compliant and up-to-date.

Key Responsibilities

• CMS Expertise & Execution: Become an expert for Capital Ones enterprise CMS. Execute day-to-day website updates managing everything from large-scale net-new page builds to minor copy edits.

• Process Ownership: Help own manage and document the content processes from intake to execution for website pages and the content management system (CMS).

• Stakeholder Communication: Proactively communicate with internal partnersincluding Legal Compliance Marketing Creative and Techto ensure site updates are clear. Communicate timelines progress or changes to stakeholders when necessary.

• Partner Support & Testing: Collaborate closely with partners to test new page layouts design components and technical updates ensuring visual integrity and optimal functionality before they go live on the site.

• Process Optimization & Innovation: Identify opportunities to drive process updates and improve team efficiencies proactively exploring and implementing AI tools or automated solutions to streamline content workflows.

• Project Management: Juggle multiple moving deadlines simultaneously prioritizing requests effectively to ensure timely delivery of all web updates. Work proactively in an agile environment and identify when to work outside the process in whitespace.

• Quality Assurance: Conduct meticulous quality assurance testing to ensure pages are created or updated exactly as requested meeting all brand legal and compliance standards.

Ideal candidate should possess:

• Process-oriented mindset with a proven ability to understand follow and create standard operating procedures.

• Hyper-organized and detail-oriented with the ability to catch small errors that others might miss.

• Exceptional time-management skills capable of balancing large project builds with ad-hoc quick-turnaround requests.

• Strong collaboration skills with the professionalism to work seamlessly alongside diverse technical creative and legal partners.

Basic Qualifications

• Bachelors Degree or military experience

• At least 2 years of experience working within a Content Management System (CMS) to build and update web pages

• At least 2 years of digital marketing experience

Preferred Qualifications

• 3 years of experience in a product marketing role

• 3 years of experience working with content management systems

• 3 years of experience using digital marketing analysis and SEO tools

• 2 years of experience in financial services

• Agile experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).