CRM Emerging B2C Sellers Manager

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

CRM Seller Programs team is a critical team within Global Marketing / Global CRM focused on driving engagement with and growth of our B2C sellers.

In this role you will support the key seller landing page experiences and the overall content strategy in line with the B2C seller narrative.

You will also be responsible for supporting our onboarding portfolio strategy design and delivery cross-channels.

You will support Local teams and initiatives through the CRM channels being responsible for designing the marketing strategy and plans as well as its executions and optimization.

What you will accomplish:

• Implement the broader contact strategy across our seller portfolio specially focused on Onboarding portfolio and Emerging sellers

• Bring to life the onboarding portfolio through a consistent channel mix strategy message and landing experience

• Support Local initiatives (like AI Activate) by creating the marketing strategy that best aligns with the goals drive end to end execution reporting and optimization

• Engage with local stakeholders ensuring clear and consistent communication on plan progress requirements performance and optimization opportunities.

• Optimize existing evergreen/always-on campaigns and align to the current B2C CRM goals

• Drive the UEP technology connection across our team collaborating closely with the Enablement and UEP teams

What you will bring:

• You will bring in marketing thought leadership CRM expertise and collaboration into the role

• You will have the UEP and Operations knowledge

• You will have a strong critical thinking and a strategic long term vision

• You will be a great teammate and enjoy both individual and team work

• You will be comfortable working across multiple time-zones with high degree of flexibility and trust to ensure the right work-life balance

• You will be willing to learn and be open to feedback and different point of views

• You will have strong stakeholder management and influencing skills

• Last but not least you will be passionate about customer excellence and always put the customer first

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including RRSP eligibility various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility.

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