Restaurant Manager

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Restaurant Manager for Flower & Wolf. The Restaurant Manager plays a key role in leading the overall leadership performance and success of Flower & Wolf. This role leads the Front of House operation providing direction accountability and support to the management team while driving exceptional guest experiences team engagement operational excellence and financial performance. The Restaurant Manager is expected to lead by example develop future leaders and create a culture focused on hospitality collaboration and continuous improvement.

Key Responsibilities

Leadership & Team Development

• Provide overall leadership and direction for the Front of House team.
• Lead coach mentor and develop Assistant Managers and team members to achieve operational and personal success.
• Establish clear expectations and hold leaders and team members accountable to service and performance standards.
• Support recruitment onboarding succession planning and talent development initiatives.
• Promote a positive workplace culture that encourages engagement teamwork and professional growth.
• Lead management meetings and communicate operational priorities business objectives and performance expectations.

Operational Leadership & Guest Experience

• Maintain overall accountability for the daily operations of Flower & Wolf ensuring efficiency and consistency in service delivery.
• Ensure all service operational health and safety and brand standards are consistently executed.
• Champion the use of systems including OpenTable and Silverware POS to optimize operations and enhance the guest experience.
• Provide floor leadership presence during key service periods while supporting Assistant Managers in daily execution.
• Champion a culture of hospitality and service excellence throughout the venue.
• Monitor guest feedback satisfaction scores and online reputation metrics implementing strategies that improve guest loyalty and satisfaction.
• Resolve guest concerns professionally and effectively while identifying opportunities to elevate the overall guest experience.

Financial & Business Performance

• Drive revenue growth and maximize profitability through effective leadership and operational execution.
• Monitor labour costs payroll productivity sales performance and controllable expenses.
• Analyze business trends and develop action plans to achieve financial objectives and departmental goals.
• Support the implementation of promotions sales initiatives and revenue-generating opportunities.
• Drive continuous improvement initiatives that enhance efficiency productivity and overall operational performance.
• Support cost-control measures while maintaining exceptional service standards.

Administration & Compliance

• Serve as the primary communication link between Flower & Wolf leadership and hotel leadership.
• Manage reporting payroll approvals scheduling forecasting and administrative functions.
• Ensure compliance with all company policies procedures regulatory requirements and health & safety standards.
• Maintain accurate records documentation and performance tracking systems.
• Support the development and execution of operational plans that align with venue and hotel objectives.

Ensure all administrative responsibilities are completed accurately and within established timelines.

Qualifications :

• Valid Alberta ProServe certification required.
• Service-focused personality is essential with a minimum of 5 years of restaurant leadership experience in a comparable high-volume food and beverage environment.
• Previous experience leading managers and large teams is strongly preferred.
• Strong financial acumen with experience managing labor payroll budgets and operational costs.
• Computer literate with knowledge of Microsoft Office; prior experience with Silverware POS OpenTable or similar systems is considered an asset.
• Excellent communication coaching and leadership skills.
• Proven ability to develop teams drive accountability and achieve operational results.
• Results-oriented with strong organizational skills attention to detail and the ability to perform in a fast-paced environment.
• Available to work a schedule that reflects the business levels and operational needs of the venue and hotel.
• Demonstrated ability to lead by example motivate teams and deliver exceptional guest experiences.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered supported and recognized

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequent movement between the entrance dining room and service areas.
• Occasional lifting of menus supplies and restaurant items.
• Ability to maintain composure and efficiency in a fast-paced high-volume environment.

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties and Marriott properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive benefit program including medical dental vision retirement savings and an employee and family assistance program.  

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

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Remote Work :

No

Employment Type :

Full-time