Program Manager, RBS AGS (Amazon Global Store)

operates in a virtual global eCommerce environment without boundaries and operates a diverse set of businesses.
Amazons Global Stores (GS) provide customers access to Amazons worldwide selection with a localized search and browse experience convenient local payment options end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. GS simplifies the cross-border shopping process by clearing customs on the customers behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS AGS team shares Global Store (GS)s vision to empower customers to Stay Local Shop Global with an objective to improve GS customer experience and maximize the revenue potential of GS ASINs by fixing cross-listing Buyability discoverability and detail page conversion defects at scale.
We are looking for a detail-oriented and visionary candidate to join us as program manager to improve crossborder shopping customer experience.

Roles and Responsibility:
You will be responsible for a large WW program which is critical for ensuring GS customers can make informed buying decision based on information on detail page. Our north star is to provide complete localized consistent and accurate information of GS ASINs for customers to make buying decisions. . You will interact directly with Amazon internal customers around the globe as well as global functional team to define top business problems program roadmap identify new opportunities drive improvements through influencing upstream teams roadmap and leading internal team on solution building.

Key Performance Areas:
- Program plan and delivery management independently in a dynamic environment
- Influence stakeholders and drive alignment on program priorities goals and roadmap
- Identify new opportunities to initiate sub-programs
- Influence upstream teams priorities and roadmap
- Make trade-off decisions and understand when and how to escalate appropriately
- Develop solutions and lead implementation
- Advocator and practitioner of using technology to solve business problem.
- Mentor junior team/project members



Key job responsibilities
improve customer search experience through driving discoverability and click through rate of cross boarder selection in customer search journey.

- 3 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in complex problem solving and working in a tight schedule environment
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience using English communication skills both written and verbal to foster seamless interaction with stakeholders at all levels

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience working cross functionally with tech and non-tech teams
- knowledge about search engine or experience in product search optimization

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