Business Intelligence Executive

SummitNext Technologies Sdn Bhd

Job Location:

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Job Summary
We are looking for a Business Intelligence Executive to support data reporting dashboard development and performance analysis within our operations team. This role will work closely with internal stakeholders and clients to transform data into actionable insights particularly in a BPO environment.

Key Responsibilities

Prepare maintain and enhance periodic reports and dashboards for internal and external stakeholders.
Work with large datasets in Excel/Google Sheets and Power BI to ensure accurate and timely reporting.
Perform data cleaning validation and reconciliation to ensure data integrity across multiple sources.
Develop and improve dashboards (Power BI / Google Data Studio) to visualize key operational metrics such as CSAT AHT SLA and agent performance.
Analyze data trends and provide actionable insights to support business decisions and operational improvements.
Collaborate with cross-functional teams to understand reporting requirements and translate them into meaningful outputs.
Support automation initiatives using tools such as Google Apps Script Excel automation or basic scripting to improve reporting efficiency.
Assist in preparing client-facing reports and presentations when required.

Requirements

Diploma/Degree in Data Analytics IT Business or a related field.
02 years of experience (fresh graduates are encouraged to apply).
Proficiency in Microsoft Excel or Google Sheets.
Basic knowledge of Power BI or other data visualization tools.
Strong analytical thinking and attention to detail.
Good communication skills with the ability to explain data clearly to stakeholders.

Good to Have

Experience with Power BI Looker Studio or similar BI tools.
Basic knowledge of SQL or working with databases.
Exposure to automation tools such as Google Apps Script or VBA.
Experience handling BPO or customer service performance data is an added advantage.
Ability to interpret data and provide recommendations not just reporting

Working days: Monday - Friday
Working Hours: 9 a.m. - 6:30 p.m.
Salary: Fresh graduate - RM 2500RM 2800
Experience: RM 3500 - RM 3800
Availability: Immediate

Job SummaryWe are looking for a Business Intelligence Executive to support data reporting dashboard development and performance analysis within our operations team. This role will work closely with internal stakeholders and clients to transform data into actionable insights particularly in a BPO env...

Prepare maintain and enhance periodic reports and dashboards for internal and external stakeholders.
Work with large datasets in Excel/Google Sheets and Power BI to ensure accurate and timely reporting.
Perform data cleaning validation and reconciliation to ensure data integrity across multiple sources.
Develop and improve dashboards (Power BI / Google Data Studio) to visualize key operational metrics such as CSAT AHT SLA and agent performance.
Analyze data trends and provide actionable insights to support business decisions and operational improvements.
Collaborate with cross-functional teams to understand reporting requirements and translate them into meaningful outputs.
Support automation initiatives using tools such as Google Apps Script Excel automation or basic scripting to improve reporting efficiency.
Assist in preparing client-facing reports and presentations when required.

Requirements

Diploma/Degree in Data Analytics IT Business or a related field.
02 years of experience (fresh graduates are encouraged to apply).
Proficiency in Microsoft Excel or Google Sheets.
Basic knowledge of Power BI or other data visualization tools.
Strong analytical thinking and attention to detail.
Good communication skills with the ability to explain data clearly to stakeholders.

Good to Have

Experience with Power BI Looker Studio or similar BI tools.
Basic knowledge of SQL or working with databases.
Exposure to automation tools such as Google Apps Script or VBA.
Experience handling BPO or customer service performance data is an added advantage.
Ability to interpret data and provide recommendations not just reporting

Working days: Monday - Friday
Working Hours: 9 a.m. - 6:30 p.m.
Salary: Fresh graduate - RM 2500RM 2800
Experience: RM 3500 - RM 3800
Availability: Immediate