Manager, Customer Experience

Permanent

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

Where youll be:

This position will be based in the Charlotte NC HQ; hybrid work policy model.

All About the Role:

The Manager Customer Experience leads a team responsible for delivering a seamless customer-centric purchase and fulfillment experience for Electrolux B2B customers partnering closely with Sales Supply Chain Finance IT and Product to resolve complex issues improve processes and drive operational performance. The ideal candidate is a strategic hands-on leader with strong analytical problem-solving and communication skills capable of influencing cross-functional partners and turning data into actionable insights that enhance customer satisfaction and sales effectiveness.

Key Responsibilities:

• Lead coach and develop a team of Customer Experience analysts driving performance and accountability.

• Serve as the primary escalation point for complex customer and order management issues ensuring timely and effective resolution.

• Champion a customer-first approach acting as the voice of the customer across internal stakeholders.

• Drive process improvements across the order-to-cash lifecycle including standardization automation and efficiency gains.

• Analyze sales order and customer data to identify trends risks and opportunities translating findings into actionable insights.

• Oversee order execution from forecast through delivery ensuring strong OTIF performance and resolving service disruptions.

• Lead root cause analysis and corrective actions for fulfillment issues compliance risks and customer fines.

• Partner cross-functionally with Sales Supply Chain Finance IT and Product to optimize customer experience and business outcomes.

Minimum Qualifications

• Bachelors degree

• 5 years of experience in Sales Operations Customer Experience or Supply Chain

• Experience in manufacturing consumer durables or a related industry preferred

• Strong analytical skills with advanced Excel proficiency; experience with reporting/BI tools (e.g. Power BI)

• Experience working cross-functionally in a complex matrixed environment (SAP/IBP experience a plus)

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

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