Customer Success Manager

At Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of a network of regional hubs. Its this global reach and innovation that sets us apart.

Were looking for a Client Success Manager to manage and grow operational relationships with our Programme Management clients. This role is crucial in ensuring seamless service delivery proactive risk management and the successful execution of client initiatives including platform migrations. You will act as the bridge between client needs and internal execution driving both operational excellence and client satisfaction.

If youre experienced in client-facing operations payments or fintech and thrive in a fast-paced cross-functional environment this is your opportunity to make a meaningful global impact.

Client Relationship Management

• Manage a portfolio of Programme Management clients acting as the primary operational point of contact.
• Drive client success by ensuring high-quality service delivery and ongoing engagement.
• Conduct regular client meetings including Quarterly Business Reviews to assess performance and identify opportunities.

Operational Excellence

• Monitor support tickets and escalations ensuring timely resolution and clear communication.
• Identify trends in operational issues and address root causes to improve service quality.
• Raise risks proactively and implement mitigation strategies.

Project Delivery & Collaboration

• Support and project manage client initiatives including platform migration projects.
• Collaborate with internal teams such as Engineering Legal Finance Reconciliation and Support to deliver client outcomes.
• Work closely with Account Managers to identify and support growth opportunities.

Strategic Impact

• Act as the operational owner for client programmes aligning execution with client goals.
• Support Sponsor Bank operations and maintain strong working relationships.
• Identify opportunities for process improvement and operational efficiency.

At Paymentology its not just about building great payment technology its about building a company where people feel they belong and their work matters. Youll be part of a diverse global team thats genuinely committed to making a positive impact through what we do. Whether youre working across time zones or getting involved in initiatives that support local communities youll find real purpose in your work - and the freedom to grow in a supportive forward-thinking environment.

Requirements:

• Proven experience in a client-facing role managing multiple large clients simultaneously.
• Strong background in payments fintech or card programme environments.
• Experience delivering technical or operational projects for clients.
• Excellent stakeholder management and communication skills.
• Ability to work cross-functionally with technical and non-technical teams.
• Strong project management and organisational capabilities.
• Experience handling escalations and resolving operational challenges.
• Analytical mindset with strong problem-solving skills.
• High level of accountability ownership and attention to detail.
• Ability to work in-office three days a week with flexibility around core hours.