Kaelo

Location: Cape Town (with travel between client sites)Employment Type: Full-TimeThe Onsite Counsellor will provide dedicated full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-

Location: Cape Town (with travel between client sites)Employment Type: Full-TimeThe Onsite Counsellor will provide dedicated full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-

The Onsite Counsellor will provide dedicated full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-quality proactive counselling services promoting employee wellbeing and supporti

The Onsite Counsellor will provide dedicated full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-quality proactive counselling services promoting employee wellbeing and supporti

The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries

The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries

KEY OUTCOMES (not limited to) Level 4 and 5 process elementsManage incoming queries and outbound responses with:- Members- Service Providers- IntermediariesProvide product specific informationAssess and determine when there is an operational queryIdentify and escalate priority issuesM

KEY OUTCOMES (not limited to) Level 4 and 5 process elementsManage incoming queries and outbound responses with:- Members- Service Providers- IntermediariesProvide product specific informationAssess and determine when there is an operational queryIdentify and escalate priority issuesM

The Clinical Team Lead is responsible for the operational leadership of the designated virtual care team at Kaelo. The role oversees the virtual care practice activities to ensure delivery of high-quality safe and cost effective services. Candidates will be required to support staff t

The Clinical Team Lead is responsible for the operational leadership of the designated virtual care team at Kaelo. The role oversees the virtual care practice activities to ensure delivery of high-quality safe and cost effective services. Candidates will be required to support staff t

The Clinical Team Lead is responsible for the operational leadership of the designated Case Management and Patient Management team at Kaelo. The role oversees the  emergency room and hospital admission  and care to Kaelo clients ensuring delivery of high-quality safe and cost-effecti

The Clinical Team Lead is responsible for the operational leadership of the designated Case Management and Patient Management team at Kaelo. The role oversees the  emergency room and hospital admission  and care to Kaelo clients ensuring delivery of high-quality safe and cost-effecti

To provide excellent new business delivery and quality through Kaelo service and sales standards. Identifying and improving the outcomes of new business activities. Increase and drive new business with a focus on quality and retention. Improving efficiencies and optimising new busines

To provide excellent new business delivery and quality through Kaelo service and sales standards. Identifying and improving the outcomes of new business activities. Increase and drive new business with a focus on quality and retention. Improving efficiencies and optimising new busines

The Claims Specialist manages the assessment of claims and has specialised knowledge of the claims environment. There is a strong focus on accurately and efficiently resolving the claim received whilst ensuring exceptional customer service and satisfactionKey OutcomesThe accurate and

The Claims Specialist manages the assessment of claims and has specialised knowledge of the claims environment. There is a strong focus on accurately and efficiently resolving the claim received whilst ensuring exceptional customer service and satisfactionKey OutcomesThe accurate and

PurposeThe Client Relations Consultant manages the relationships with our clients building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Work

PurposeThe Client Relations Consultant manages the relationships with our clients building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Work

To provide excellent new business delivery and quality through Kaelo service and sales standards. Identifying and improving the outcomes of new business activities. Increase and drive new business with a focus on quality and retention. Improving efficiencies and optimising new busines

To provide excellent new business delivery and quality through Kaelo service and sales standards. Identifying and improving the outcomes of new business activities. Increase and drive new business with a focus on quality and retention. Improving efficiencies and optimising new busines

JOB DETAILSBUSINESS UNIT: Operations - Clinical SupportDATE OF JOB PROFILE: 4 March 2026FAIS: No KEY OUTCOMES (not limited to) Level 4 and 5 process elements KEY RESPONSIBILTIESLead end-to-end project implementation within the EAP and wellness portfolio.Develop business requirements s

JOB DETAILSBUSINESS UNIT: Operations - Clinical SupportDATE OF JOB PROFILE: 4 March 2026FAIS: No KEY OUTCOMES (not limited to) Level 4 and 5 process elements KEY RESPONSIBILTIESLead end-to-end project implementation within the EAP and wellness portfolio.Develop business requirements s

To provide excellent new business delivery and quality through Kaelo service and sales standards. Identifying and improving the outcomes of new business activities. Increase and drive new business with a focus on quality and retention. Improving efficiencies and optimising new busines

To provide excellent new business delivery and quality through Kaelo service and sales standards. Identifying and improving the outcomes of new business activities. Increase and drive new business with a focus on quality and retention. Improving efficiencies and optimising new busines

Seeking a talented and results-oriented analyst to lead our Health Data analytics team.  You will be responsible for developing an in-depth understanding of the Health business.  You will work with the business to ensure business requirements are interpreted and understood correctly.

Seeking a talented and results-oriented analyst to lead our Health Data analytics team.  You will be responsible for developing an in-depth understanding of the Health business.  You will work with the business to ensure business requirements are interpreted and understood correctly.

The Health Product Support Administrator plays a pivotal role in ensuring Kaelo Health members and clients are satisfied and engaged.  As a product expert they will be responsible for ongoing evaluation of the customer experience and developing a CX strategy.  The individual is expect

The Health Product Support Administrator plays a pivotal role in ensuring Kaelo Health members and clients are satisfied and engaged.  As a product expert they will be responsible for ongoing evaluation of the customer experience and developing a CX strategy.  The individual is expect

As an experienced UX/UI Designer you will play a pivotal role in shaping the end-to-end customer journey across our entire digital ecosystem. You arent just designing screens; you are designing a unified experience. Your mission is to bridge the gap between complex backend systems and

As an experienced UX/UI Designer you will play a pivotal role in shaping the end-to-end customer journey across our entire digital ecosystem. You arent just designing screens; you are designing a unified experience. Your mission is to bridge the gap between complex backend systems and

The Human Capital Business Partner (HCBP)  will be responsible for leading implementing and delivering Human Capital (HC) initiatives aligning to business objectives and needs partnering with leaders and relevant stakeholders in prioritizing recruitment performance management labour r

The Human Capital Business Partner (HCBP)  will be responsible for leading implementing and delivering Human Capital (HC) initiatives aligning to business objectives and needs partnering with leaders and relevant stakeholders in prioritizing recruitment performance management labour r

We are looking for a highly capable proactive and discreet Executive Assistant to provide comprehensive support to two senior executives in a fast-paced high-performance environment.This is not a traditional admin role it is a trusted partner position. You will act as a strategic rig

We are looking for a highly capable proactive and discreet Executive Assistant to provide comprehensive support to two senior executives in a fast-paced high-performance environment.This is not a traditional admin role it is a trusted partner position. You will act as a strategic rig

The EAP Inbound Counsellor is responsible for providing immediate short-term emotional support assessment and guidance to employees and their immediate family members accessing the Employee Assistance Programme.This role focuses on first-line counselling risk assessment stabilisation

The EAP Inbound Counsellor is responsible for providing immediate short-term emotional support assessment and guidance to employees and their immediate family members accessing the Employee Assistance Programme.This role focuses on first-line counselling risk assessment stabilisation

We are seeking an experienced and results-driven Systems Analyst to join our dynamic IT  this pivotal role you will do more than just document requirements; you will be the bridge between strategic business needs and technical execution.We are looking for a professional who thrives on

We are seeking an experienced and results-driven Systems Analyst to join our dynamic IT  this pivotal role you will do more than just document requirements; you will be the bridge between strategic business needs and technical execution.We are looking for a professional who thrives on

We are seeking an experienced and results-driven Business Analyst to join our dynamic IT  this pivotal role you will do more than just document requirements; you will be the bridge between strategic business needs and technical execution.We are looking for a professional who thrives o

We are seeking an experienced and results-driven Business Analyst to join our dynamic IT  this pivotal role you will do more than just document requirements; you will be the bridge between strategic business needs and technical execution.We are looking for a professional who thrives o