Client Operations Manager

Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team whether fully-remote or in one of our offices youll see the impact of your work on the world.

Our Commercial Strategy and Operations Team

At Noom the Commercial Strategy and Operations team is an agile group of operators and strategists within the Healthcare organization who partner across the entire business to unblock growth scale best practices and keep the engine running smoothly. We pride ourselves on rolling up our sleeves supporting one another and celebrating wins big and small.

Health plans and strategic partnerships are the growth engine behind Noom Health our B2B business line. They give us the distribution power to put Nooms evidence-based behavior change programs into the hands of millions of covered lives and generate meaningful cost savings and positive health outcomes for the plans and partners we serve. Every new client we activate represents a significant business opportunity and a chance to improve population health at scale. Flawless operations are what transform those opportunities into reality.

About the Role

As we continue to grow were seeking a Client Operations Manager to own the day-to-day operations that keep our strategic partner programs running smoothly. Youll serve as the primary client-facing point of contact for our channel partnerships and strategic accounts translating complexity into clarity so our partners and their members have a seamless experience from launch through renewal.

You Will

• Own end-to-end partner onboarding and implementation tracking drive timelines manage dependencies and ensure successful and timely go-lives across partners
• Serve as the primary operational point of contact for strategic and channel partners owning onboarding requirements technical integrations eligibility file maintenance and invoicing
• Drive key strategic initiatives including optimizing the current operational stack enabling partners to offer new Noom products
• Stand up and maintain eligibility operations define file cadences lead UAT cycles monitor post-launch files and manage ongoing updates
• Act as the connective tissue between partners Engineering and internal Operations translating partner needs into actionable technical requirements
• Coordinate issue resolution across partners and internal teams establishing SOPs and escalation protocols for eligibility data and billing issues
• Serve as the claims billing operations liaison supporting RCM system setup and tracking/reporting on denials and CPT code trends
• Own partner reporting infrastructure maintaining dashboards leading QBR preparation and setting/tracking SLAs
• Create and maintain partner documentation playbooks and implementation resources to ensure consistency and scalability

About You

If youre interested in shaping the future of health by building the operational infrastructure that powers Nooms most strategic partnerships this role may be for you!

You Have

• 4 years of experience in client operations implementation or revenue operations in healthcare or health tech
• Strong client-facing experience with confidence working directly with external partners and health plan stakeholders
• Hands-on experience with API workflows eligibility file operations and data integrations
• Familiarity with claims billing concepts (e.g. CPT codes denials management RCM) is a strong plus
• Proven project management experience including leading UAT cycles maintaining RAID logs and managing multiple go-live timelines
• Exceptional cross-functional communication skills with the ability to translate technical concepts for non-technical audiences
• Experience with tools such as Salesforce SFTP platforms Asana or Jira and data/reporting tools (Excel Looker or similar)
• A documentation-first mindset and enthusiasm for building scalable processes and structure

What Makes This Job Amazing

• Own a high-visibility high-impact function at the heart of Noom Healths B2B business
• Serve as the primary external face for major channel partners while shaping internal systems that enable scale
• Work at the intersection of healthcare technology and client experience on complex meaningful challenges
• Join a fast-moving team expanding capabilities across claims billing and new product offerings

Compensation Package

• The US base salary range for this full-time position is $78320-$103680.
• This range reflects the minimum and maximum salary target for the position for US-based candidates at the time of posting. The actual salary offer is based on factors including relevant experience and training assessment of functional skills and behavioral competencies and location among others.
• Other elements of Nooms Compensation Package
• Noom offers a comprehensive and generous total rewards package. This generally includes a discretionary performance-based bonus stock awards healthcare disability & retirement benefits paid holidays and paid leave and various wellness programs etc.

Location

• This role is remote if you are located outside the NYC or Princeton NJ metropolitan areas. Hybrid (2x/week) required if you are local.

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. With a strong remote culture as well as offices in NYC and Princeton weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health. Whether youre remote or in-office youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.

Noom is proud to be an Equal Opportunity Employer and all applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion caste national origin physical or mental disability protected veteran status age or any other characteristic protected by applicable law. Noom is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @ email address. Please ignore any messaging or communication from other domains (e.g. @). Noom will never ask you for personal payment require you to purchase equipment conduct an interview process or messaging exchange via Microsoft Teams or extend a job offer without the completion of a multi-step interview process featuring a combination of phone Zoom and in-person interviews as well as references. If you are unsure about the validity of a Noom job posting on another website we strongly encourage you to apply directly through our website.