Job Description Summary

As the NAM OM&U Operations & Warranty Leader you will be responsible for all resources and logistics required to perform warranty services and maintenance activities on customers site/property. These activities contribute to maintain repair and refurbish sold or existing products. This may include all types of maintenance service (preventive and remedial) maintenance facilities and field services engineering. You will own and influence budgets and operating plans and work with cross functional teams. The role has autonomy within the operational area and you will have a major impact on the Field Services and Maintenance P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region product or coverage area - Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Typically a 2nd line manager with senior professional direct reports. Has the ability to attract and retain talent. Often manages medium to large expertise in own function. May include roles that are experts in their discipline providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility linking with other parts of the organization.
• Interprets internal and external business challenges and recommends best practices to improve products processes or services. Utilizes understanding of industry trends to inform decision making process.
• Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements risk and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners vendors or customers.

Required Qualifications

• Bachelors degree from an accredited university or college in Engineering business or related technical discipline (or a high school diploma / GED with at least 6 years of experience in Field Services & Maintenance)

• 10 years of service operations or technical leadership experience

• Ability and willingness to travel 10% as needed.

Desired Characteristics

• Masters degree preferred.

• Strong oral and written communication skills.

• Strong interpersonal and leadership skills.

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Demonstrated commitment to lean and continuous improvement.

• Ability to document plan market and execute programs.

• Established project management skills.

• High level of autonomy and good judgment.

Additional Information

For candidates applying to a U.S. based position the pay range for this position is between $140300.00 and $233800.00. The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on May 05 2026.

Available benefits include medical dental vision and prescription drug coverage; access to Health Coach from GE Vernova a 24/7 nurse-based resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability benefits life insurance 12 paid holidays and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually GE Vernova) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.