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BPO Program Manager Business Operations Analyst
Job Location:
Job Location:
San Jose, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 June 2026 (30+ days ago)
Posted:
Application Deadline:
18 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
BPO Program Manager - Key Requirements
Role Summary
- Manage and triage incoming requests across Tax and Global Accounting teams.
- Gather analyze and document business requirements from stakeholders.
- Convert ambiguous requests into clear actionable work items.
- Support prioritization backlog management and delivery execution.
- Ensure data accuracy process consistency and operational efficiency.
Required Skills
- Experience in BPO Program Management Business Analysis or Operations.
- Strong stakeholder management and coordination skills.
- Expertise in intake and ticketing tools:
- Workfront
- Jira
- ServiceNow
- Backlog management and prioritization experience.
- Ability to translate business requirements into structured deliverables.
- Strong analytical documentation and problem-solving skills.
- Experience working in fast-paced environments.
- Knowledge of Tax and Global Accounting processes is preferred.
- Experience working in a SAS environment is required.
Key Responsibilities
- Manage intake requests and ensure proper triage.
- Gather and document business requirements.
- Maintain and prioritize work backlogs.
- Coordinate with stakeholders across business and delivery teams.
- Track requests through execution and delivery.
- Ensure quality consistency and accuracy of business processes.
- Support continuous process improvements and operational excellence.
