Additive Applications Engineer

About Us

AON3D is a venture capital-backed Montréal-based additive manufacturing hardware software and materials company. Our solutions drive innovation for hundreds of businesses in 25 countries worldwide ranging from small businesses to multinational Fortune 500 corporations.

Our mission is to create intelligent tools that automate and optimize the additive manufacturing process enabling anyone to manufacture high performance parts in any material with the touch of a button.

About The Role

Join our applications engineering team as an Additive Applications Engineer and become the go-to technical resource for our this customer-facing roleyoullbe the first line of supporthelping businesses successfully integrate our 3D printing solutions into their workflows through hands-on troubleshooting on-site training and proactive closely with both customers and internal teams to solve real problems and drive meaningful outcomes.

What You Will Do

• Serve as the primary technical point of contact for customers diagnosing and resolving printing and process challenges with a solutions-first mindset
• Conduct structured root-cause analyses and failure investigations to resolve recurring or complex issues
• Deliver on-site customer training installations and advanced troubleshooting visits across North America
• Develop material profiles and optimize 3D printing process parameters across a range of applications and materials
• Create high-quality training materials printing guides and technical documentation that empower customers to self-serve
• Apply Design for Additive Manufacturing (DfAM) principles to support customers with complex geometry and process challenges
• Conduct material testing and characterization studies to improve print quality and reliability
• Log customer interactions cases and follow-ups accurately in the CRM (HubSpot)
• Provide pre-sales technical support and design consultation
• Represent AON3D at trade shows conferences and customer meetings
• Contribute to application notes and case studies that support the broader customer base

What We Are Looking For

• Post-secondary degree in engineering science additive manufacturing or a related technical field
• 3 years of experience in an applications engineering or technical support role within the 3D printing or advanced manufacturing industry
• Strong troubleshooting instincts and comfort with structured root-cause analysis
• Genuine interest in working directly with customers and solving their technical challenges
• Proficiencywith CAD software andDfAMprinciples
• Experience with FFF/FDM 3D printing processes and slicing software (PrusaSliceror similar)
• Excellent written and verbal communication skills in English
• Ability to travel visa-free within Canada and the United States (up to 25% of the time)
• Preferred:
  • Experience with HubSpot or similar CRM platforms for managing customer cases and communications
  • Hands-on experience with high-performance engineering materials (PEEK PEKK PEI PI)
  • Knowledge of thermoplastic material science and industrial applications
  • Familiarity with quality management systems (ISO 9001 AS9100)
  • Experience with design of experiments (DOE) or statistical analysis
  • Background in manufacturing processes beyond additive manufacturing
  • Project management experience

Location and Work Model

• Location: Montreal
• Work model: Hybrid
• Employment type: Full-time Permanent
• Travel: Willingness andabilityto travel within Canada and the United States up to 25% for customer visits and industry events

Start Your JourneyWithUs

Apply today and join a team that is shaping the future of additive manufacturing through intelligenthigh quite theright role for you Feel free to share thispostingwith someoneinyour network who may be a great fit.

AON3D uses AI supported tools within portions of the hiring process to promote fair consistent and objective evaluation. Certaininitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined through an automated step you may request a human review.

We are committed to fostering a workplace where everyone feels respected supported and able to contribute. If you require accommodation at any stage of the application process please contactcareers@.

Equal Opportunity Statement

AON3D is an equal opportunity employer. All qualified applicants are given consideration regardless of race religioncolour gender sex age sexual orientation gender identity national origin marital status citizenship status disability veteran status or any other protected class as provided in applicable employment laws.