AWS Production Support Engineer

Location: Toronto ON (Onsite)
Job Type: Full-Time Permanent
Salary: CAD $110000 $120000 per year

We are seeking an experienced AWS Production Support Engineer to join a high-performing Cloud Platform Services team supporting enterprise-scale AWS environments. This role is ideal for a cloud operations professional with strong troubleshooting skills AWS platform expertise and experience supporting Infrastructure-as-Code (IaC) and CI/CD-driven environments.

You will play a critical role in ensuring the availability stability security and performance of cloud infrastructure while supporting application teams and driving operational excellence.

• Provide L2/L3 production support for enterprise Cloud Platform Services (CPS) across AWS environments.

• Support and maintain AWS platform services including:

  • Networking

  • IAM (Identity & Access Management)

  • Compute Services

  • Storage Services

  • Monitoring & Observability

  • Security Services

• Investigate incidents perform root cause analysis (RCA) and implement preventive measures.

• Ensure platform stability performance and adherence to service-level agreements (SLAs).

• Support Infrastructure-as-Code (IaC) deployments using:

  • AWS CDK

  • Terraform

  • CloudFormation

• Assist with CI/CD pipeline support troubleshooting and deployment activities.

• Partner with application teams on cloud onboarding access management and operational support.

• Participate in incident management problem management change management and production support processes.

• Support 24x7 production environments through on-call and operational support rotations.

• Contribute to continuous improvement initiatives automation and operational efficiency.

• 6 8 years of IT experience with a focus on Cloud Operations Production Support or Cloud Engineering.

• Hands-on experience supporting AWS-based enterprise environments.

Strong experience with:

• AWS IAM

• EC2

• VPC

• S3

• Route 53

• CloudWatch

• Security Groups

• Load Balancers

• Auto Scaling

• AWS Networking Services

Experience with one or more:

• AWS CDK

• Terraform

• AWS CloudFormation

• CI/CD pipeline support and troubleshooting

• Git-based workflows

• DevOps operational practices

• Incident Management

• Root Cause Analysis (RCA)

• Change Management

• Problem Management

• SLA Management

• Monitoring & Alerting

• Experience in highly regulated enterprise environments.

• Exposure to cloud governance and security best practices.

• Experience with automation and scripting.

• Knowledge of container technologies and Kubernetes is a plus.

• Familiarity with Agile methodologies and ITIL practices.

Cloud: AWS
IaC: AWS CDK Terraform CloudFormation
Monitoring: CloudWatch Logging & Alerting Tools
DevOps: CI/CD Pipelines Git
Operations: Incident Management RCA Change Management Problem Management
Security: IAM Access Controls Cloud Security Best Practices

• Strong troubleshooting and analytical skills.

• Ability to perform under pressure in production environments.

• Excellent communication and stakeholder management abilities.

• Customer-focused mindset with a commitment to operational excellence.

• Ability to work independently and collaboratively within cross-functional teams.

• Competitive salary and referral bonus.

• Opportunity to support enterprise-scale AWS environments.

• Exposure to modern cloud technologies and automation frameworks.

• Stable long-term full-time opportunity.

• Collaborative and growth-oriented work environment.

If you have a passion for cloud operations AWS infrastructure and solving complex production challenges wed love to hear from you. Apply today!