Executive, Claims (12-months contract)

Job Summary

Job Summary (Refined)
Provide timely accurate and reliable claims management and reporting to clients and Business Units while ensuring strong control discipline ageing integrity and stakeholder accountability.
The role is expected to operate as a senior individual contributor with day-to-day people guidance responsibilities supporting team effectiveness and quality outcomes.

General Responsibilities (Core Accountability)
Ensure claimable expenses are billed accurately and within contractual or agreed timelines with clear documentation and audit trails.
Perform regular reconciliation of client accounts identifying variances unbilled items or ageing risks early.
Monitor claims ageing non-payment trends and irregularities and proactively follow up with clients Business Units and internal teams to resolve issues.
Investigate and resolve claims-related queries including root cause analysis and corrective action tracking.
Review L and J balances at month-end ensuring accuracy completeness and timely clearance where applicable.
Support the achievement of monthly AR and claims KPIs contributing analysis and commentary where required.
Provide structured support to team members in addressing client and BU queries ensuring consistent messaging and control adherence.
Represent the Claims function in monthly AR KPI meetings and quarterly roll calls presenting clear status updates and risks.
Engage and manage key stakeholders (clients BUs internal Finance teams) with professionalism clarity and firmness where needed.
Drive process improvements and automation initiatives including the use of AI tools RPA and ERP enhancements in collaboration with Manager and relevant teams.
Participate in or lead assigned projects ensuring alignment with Finance governance and departmental priorities.
Perform other duties as assigned by the Credit Control Manager.

Example:
For Senior Executive
Act as a day-to-day reference point within the Claims team supporting work prioritisation quality checks and issue resolution.
Provide basic coaching guidance and feedback to junior team members particularly on claims handling stakeholder communication and control discipline.
Review selected work outputs for accuracy completeness and adherence to timelines escalating material risks or issues appropriately.
Support the Manager in maintaining team discipline consistency and delivery standards especially during peak periods or absences.
Demonstrate leadership through ownership accountability and calm decision-making without formal people management authority.
This role does not carry formal supervisory or appraisal responsibility but is expected to demonstrate strong people judgement and peer leadership capability.

Functional Skills and Knowledge

Skills and knowledge Proficient in Microsoft Office particularly Excel for reconciliations tracking and reporting.
Working knowledge of SAP AR processes; exposure to claims systems or ERP enhancements is an advantage.
Good understanding of claims lifecycle AR ageing deductions and dispute resolution.
Soft skills Strong attention to detail with the ability to analyse issues and identify practical solutions.
Clear structured communicator capable of engaging clients BUs and internal teams professionally.
Able to balance service orientation with control integrity and boundary-setting.
Comfortable operating in a deadline-driven control-focused environment.

Language Proficient in English (written and spoken).
Mandarin preferred for stakeholder and client interactions.
Behavioral traits Demonstrates ownership mindset and reliability.
Willing to guide others and step up when needed without waiting for formal authority.
Adaptable and open to process changes automation and evolving responsibilities.

Education Minimum Diploma or GCE A Level preferably in Accounting Finance or related discipline.

Work experience Executive
Minimum 1 year of relevant experience in claims AR collections or credit control.
Senior Executive
Minimum 3 years of relevant experience in claims AR collections or credit control.
Demonstrated experience in reviewing guiding or coordinating the work of others including basic coaching or task support is strongly preferred.