Account Manager (International Calling Executive)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- Handle international outbound voice calls professionally for US customers.
- Deliver highquality customer interactions while meeting defined quality and compliance standards.
- Effectively negotiate and resolve customer queries or issues within agreed timelines.
- Maintain accurate and complete documentation of customer interactions in internal systems.
- Meet individual and team performance targets including call quality productivity and adherence.
- Follow all process guidelines policies and regulatory requirements.
- Manage call volumes efficiently while maintaining a high level of customer satisfaction.
- Work collaboratively with team members and escalate issues when required.
- Demonstrate flexibility to handle a fastpaced and demanding work environment.
- Participate in training feedback and coaching sessions for continuous performance improvement.
Experience
- Graduation is mandatory (no undergraduates).
- Minimum 1 year of core International VOICE process experience (pure voice only).
- Experience in International processes (Collections or NonCollections).
- Backend blended experience is not eligible.
- Candidates must have all relevant experience documents from last 1 year of employment
Skills Required
- Excellent verbal and written English communication skills.
- Good negotiation skills.
- Basic PC and system navigation knowledge.
- Strong time management and organizational skills.
- Ability to handle multiple tasks & maintaining accuracy.
- Professional call etiquette with a customercentric approach
- Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
- Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
- Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
- Captive Unit Advantage: Work in a stable secure environment with long-term projects and consistent workflow.
- Continuous Learning: Access to training programs workshops and resources to support your personal and professional growth.
What We Offer
We understand the important balance between work and life fun and professionalism and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an Employee-First Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skill-building and tuition reimbursements and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value we understand what is important to them and we reward their contributions.
About Us
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment please contact
Required Experience:
Manager
