RN Customer Care Coordinator Home Care

As part of a growing Homecare service model this newly created dual Registered Nurse / Customer Care Coordinator role contributes directly to improving customer outcomes strengthening care quality and supporting sustainable workforce delivery across the community. Youll be joining a small collaborative team environment with strong autonomy and real impact based in Osborne Park.

Designed to strengthen clinical oversight and customer care delivery this position ensures we maintain high-quality in-house clinical governance whilst also aligning with a broader commitment to delivering high-quality healthcare services and customer outcomes.    Day to day you will find yourself:

• Managing a portfolio of Home Care clients
• Reviewing care plans and providing clinical advice on behalf of the team 
• Reviewing and maintaining care plans and service delivery outcomes
• Supporting funding service agreements and ongoing compliance requirements
• Working closely with internal teams to ensure seamless service delivery
• Maintaining strong relationships with clients families and stakeholders
• Supporting continuous improvement and customer experience initiatives
• Ensuring documentation case notes and reporting are accurate and up to date

Lets talk about you!

Youre a confident people-focused RN who brings both clinical credibility and warmth in customer engagement.  You will likely have:

• RN qualification with experience in home care aged care or community nursing
• Exposure to residential or community-based care environments
• Strong care planning and clinical assessment capability
• Highly organised with excellent communication and rapport-building skills
• A natural ability to build trust quickly with clients and families
• Experience or interest in moving away from facility-based work into community care.

Why Join HCA

• Enjoy flexible hybrid working conditions that empower work-life balance
• Discounts to Health Insurance and Retail & Leisure partner providers just ask us about the HCA Hub! 
•  HCA will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities. Thisis an opportunity to make your mark within a friendly supportive and growing organization 

If youre an RN looking for a more balanced engaging and relationship-driven clinical role in the community space this is a strong next step in your career.

Remote Work :

No

Employment Type :

Full-time