REF101258D- Deputy Manager Transactional Quality Hyderabad (General Shift)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- SLA & Performance Oversight: Monitor and report on key quality metrics to ensure 100% compliance with client and internal SLAs.
- Operational Compliance: Conduct regular audits and reviews to ensure that operations teams are strictly adhering to established Quality Management Systems (QMS) and protocols.
- Root Cause Analysis (RCA): Deep-dive into performance gaps and errors. You wont just report the whatyou will identify the why through rigorous data analysis.
- Process Improvement: Transform insights into action. You will design and suggest workflow enhancements and process corrections to prevent error recurrence and boost efficiency.
- Stakeholder Collaboration: Partner with Operations Leaders to provide actionable feedback and lead quality-focused calibration sessions.
Job Location: Hyderabad (WFO Only)
Shift timing: General Shift (10am to 7pm)
Qualifications :
- Experience: 5 years in Quality Management preferably within a fast-paced operations or BPO environment. With at least 1-2 years people management experience.
- Analytical Skills: Proficiency in data analysis tools and methodologies (e.g. Six Sigma Lean or Kaizen). Six sigma certification is a plus.
- Data Mining and Visualization : Experience is data visualization tools such as Power BI Looker and Tableau. Database setup experience is a plus.
- Communication: Exceptional ability to translate complex data into clear persuasive recommendations for leadership.
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
