Travel Services Coordinator

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth leadership and service.

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POSITION SUMMARY

The Travel Services Coordinator supports the day-to-day operations of the universitys travel programs assisting faculty staff and student travelers while ensuring alignment with university policy and compliance standards.

Working collaboratively with Academic Affairs Finance and auxiliary services this role provides hands-on support across departments with guidance from leadership.

KEY DUTIES AND RESPONSIBILITIES

Policy & Compliance

Assist with developing and maintaining travel policies in accordance with university guidelines IRS regulations and federal/state compliance mandates.

Assist with reconciliation and review of travel expense reports to ensure policy adherence and proper documentation.

Perform credit card reconciliation and expense validation maintaining documentation per audit and compliance standards.

Program & Vendor Management

Support administration of the universitys travel program (airfare lodging ground transportation) via AmTrav and approved platforms coordinating with vendors and TMCs under senior staff direction.

Collaborate with Academic Affairs to facilitate faculty travel for residency programs ensuring timely bookings and proper approvals.

Assist with vendor relationships and motor pool travel budget tracking including data entry and monthly reporting.

Traveler Support Training & Technology

Provide responsive support to university travelers throughout the pre-travel in-travel and post-travel experience.

Support traveler onboarding and develop self-service resources to promote policy understanding and compliance.

Support operational readiness for emergency response protocols affecting university travel.

Cross-Functional Collaboration

Collaborate with Accounts Payable Finance Human Resources and other departments to support cross-functional travel needs.

Support budget and cost allocation tracking for faculty professional development travel with the Office of Finance & Budget.

Serve as backup to the Fleet Services Manager assisting with vehicle scheduling and maintenance coordination.

Perform additional duties as assigned by leadership in support of the universitys mission.

QUALIFICATIONS

Education & Experience

Familiarity with travel management platforms (e.g. AmTrav Concur) a plus.

Bachelors degree preferred but not required

Up to 1 year in travel customer service or administrative support is a plus. On-the-job training provided.

Knowledge Skills & Abilities

Basic familiarity with travel industry practices a plus; willingness to learn required.

Proficiency in Microsoft Office Suite including Excel Word and PowerPoint.

Excellent organizational analytical and problem-solving skills with strong attention to detail.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Strong interpersonal and communication skills; ability to work effectively with diverse stakeholders.

Sound judgment and ability to maintain confidentiality with sensitive financial and personnel information.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities duties and skills required.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

life-more-abundant.