Director of Inflight Services

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour our core values guide every action and decision. We are unwavering in our commitment to integrity and safety which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence consistently striving to think like a customer. We believe there is strength in unity and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour you are eligible for the following benefits and programs:

Insurance

• Health vision and dental insurance plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence

• Eligible for various types of leave including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Employee Handbook which will be provided during onboarding.

Compensation Details

• Contour offers a competitive salary based on your prior work experience.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age citizenship color creed sex national origin race religion sexual orientation political affiliation marital status pregnancy pre-disposing genetic characteristics veteran status military status disability gender identity or expression familial status criminal history status as a victim of domestic violence or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process please contact Human Resources at .

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

Our dramatic growth and diversification have created numerous opportunities for strong experienced leaders within its increasing team of over 600 aviation professionals including the need for a Director of Inflight Services.

The Director of Inflight Services will be intricately immersed in the overall coordination and control of Inflight: operations standards compliance and reliability. The Director of Inflight Services will also maintain compliance with CFRs and Company policies and procedures. As a vital member of the Companys leadership team the Director of Inflight Services will contribute new innovative ideas and strategies that will maximize the operational effectiveness and financial return of the Inflight Department.

Key Responsibilities

• Observe safety above all.
• Provide exemplary service to internal and external customers.
• Participate in all phases of departmental operations including training task forces recognition programs scheduling safety catering etc. Implement policy and procedure changes.
• Communicate / coordinate with Vice President of Inflight Services to ensure departmental operations are maintained and goals are met.
• Coordinates with Vice President of Inflight Services in the development of budgets and cost accounting for Inflight when designated.
• Maintains liaison with FAA and industry organizations assigned.
• Partners with other departments involving Inflight interaction: Airport Operations Customer Experience Recruitment Crew Scheduling Flight Operations Security/Safety within the Company to maintain safety and increase reliability.
• Integral involvement with the planning of Inflight operations staffing resources and equipment.
• Serves on internal and external committees to enhance Inflight operations. Attend industry meetings as applicable.
• Responds to Flight Attendant needs questions and requests in a timely manner.
• Integral involvement with candidate screening interviews and making recommendations for hiring potential employees.
• Coaches and provide leadership direction motivation and supervision of direct reports.
• Appraises performance provides performance feedback takes corrective actions and oversees development of staff supervisory staff and line flight attendants.
• Fosters the Companys core values and culture throughout the work environment.
• Performs special projects and other duties as assigned or required.
• Complete tasks assigned by the Vice President of Inflight Services in a timely manner or communicate barriers to completion.

• Be at least 23 years of age.
• At least five (5) years of airline experience with one (1) or more of those years as an active Flight Attendant or Flight Attendant Supervisor.
• Knowledge of federal state and local rules and regulations regarding Inflight and airline operations.
• Must possess comprehensive understanding of the Flight Attendant role responsibilities and daily duties.
• Operational knowledge of laptop and desktop computers working knowledge of Microsoft SharePoint Word Excel PowerPoint Adobe Acrobat or related presentation programs.
• Operational knowledge of Outlook is required including OneNote Access database etc.
• Competency with internet navigation is also required.
• Possess and maintain a valid US passport or foreign passport.
• Must be authorized to work in the United States and eligible to travel in and out of the United States to foreign destinations.
• Must pass a DOT required pre-employment drug screen.
• Must be willing to submit to and pass FAA DOT and/or Company mandated drug and alcohol tests.
• Must pass FAA required 10-year work history review submit to criminal background and fingerprint checks.
• Must possess a valid U.S. drivers license and have an excellent driving record.
• Must be willing to work nights weekends and holidays.
• Available to travel as required.
• Must be capable of maintaining a high degree of confidentiality in all matters.
• Must be proficient in accessing comprehending and applying FAA regulations and guidance materials as required. E.g. 8900.1 SAFO Cabin Safety Index etc.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Be a visionary with ability to identify the need for change revise processes procedures and effectively implement the plan.
• Be able to communicate information and recommendations to non-technical personnel in an informative manner.
• Must possess strong analytical and problem-solving skills.
• Thorough knowledge of employment-related laws and regulations.
• Must exercise excellent business judgment identify and adjust to changing conditions with timely and appropriate actions.
• Able to read write and speak fluently in the English language.
• Must possess excellent coaching and mentoring skills with the ability to motivate others.
• Must possess strong leadership and organizational skills the ability to manage multiple complex projects simultaneously and meet deadlines while operating in a fast-paced environment.
• Must possess well-developed people skills and the ability to work effectively with a variety of temperaments.
• Skilled at maintaining accuracy and attention to detail.
• Be self-motivated and have the ability to work independently or as part of a team.
• Must possess excellent communication skills (written and verbal) with emphasis on tact and professionalism.
• Physically able to assist with accepting stock and when necessary provisioning an aircraft.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA EPA state and federal regulations.
• Must be willing to accept a work assignment at Contour Corporate Headquarters located in Smyrna/Nashville TN.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities duties and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.