Service Account Manager

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

Automated Logic Corporation (a subsidiary of Carrier) provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating air conditioning and lighting for commercial office education health care government and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation the leading global provider of healthy safe and sustainable building and cold chain solutions.

About this role

The Service Account Manager will Own the Relationship between Strategic Accounts Service Operations and the client. The successful account manager ensures that contracted services are delivered to ensure customer satisfaction while supporting Carriers Vision Values and Culture.

Key Responsibilities

• Coordinate and manage work to be performed for the customer.
• Ensure profitable execution of all service delivery plans and owner direct installation work.
• Effectively manage cash flow costs billings and receivables.
• Consistently oversee billings of portfolio in a timely manner in a format that meets the customers expectations.
• Maintain profitability goals and positive cash flow within the portfolio.
• Effectively communicate financial status to the Service Operations Manager and/or Service Manager
• Ensure that the existing customer base is satisfied and renewal rates are attained.
• Perform implement and monitor corrective actions to employee or customer complaints.
• Monitor Customer feedback and take appropriate action.
• Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s) as required.

Required Qualifications:

• High School Diploma or GED.
• Ability to travel domestically up to 25% of the time.
• 1-year prior experience in HVAC and/or Building Automation.

Preferred Qualifications:

• Associate or bachelors Degree with 1-year of experience.
• Masters Degree with 1 years of relevant experience.
• Excellent written and verbal communication skills.
• Business and accounting acumen.
• Must be able to multitask be able to work on multiple tasks/ projects at one time.
• Ability to problem-solve.
• Able to build and foster a strong and proactive team environment.
• Able to coach and mentor employees.
• Must be well organized and demonstrate time management skills.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.