Relationship Manager

Randstad India

Job Location:

Patna - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Loan Officer / Relationship Manager (Gold Loan)

Role Objective

To provide end-to-end service to Gold Loan customers and contribute to organizational growth by generating new business leads from the open market.

Key Responsibilities

Customer Service: Managing end-to-end transactions for Gold Loan customers while ensuring a seamless experience.
Lead Generation: Conducting BTL (Below the Line) marketing activities and reaching out to inactive or prospective customers via telecalling to generate new leads.
Sales & Conversion: Converting generated leads into successful business transactions.
Customer Sourcing: Identifying and acquiring new customers from the open market and providing them with optimal financial services.

Key Performance Indicators (KRA)

Timeliness: Ensuring all customer appointments and transactions are completed within the specified TAT (Turnaround Time).
Process Adherence: Strict compliance with company policies and procedures to ensure smooth operations and zero fraud/spurious activity.
Service Quality: Delivering high-quality service to maintain customer satisfaction and loyalty.
Target Achievement: Consistently meeting lead generation targets and maintaining a high conversion percentage.

Requirements

Experience: Minimum 1 year of experience specifically in the Gold Loan industry.
Skills: Proficiency in field marketing BTL activities and professional customer calling.
Knowledge: Strong understanding of the local geography and market dynamics.

Job Description: Loan Officer / Relationship Manager (Gold Loan) Role Objective To provide end-to-end service to Gold Loan customers and contribute to organizational growth by generating new business leads from the open market. Key Responsibilities Customer Service: Managing end-to-end transactio...