Relationship Manager
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Job Summary
Role Objective
To provide end-to-end service to Gold Loan customers and contribute to organizational growth by generating new business leads from the open market.
Key Responsibilities-
Customer Service: Managing end-to-end transactions for Gold Loan customers while ensuring a seamless experience.
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Lead Generation: Conducting BTL (Below the Line) marketing activities and reaching out to inactive or prospective customers via telecalling to generate new leads.
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Sales & Conversion: Converting generated leads into successful business transactions.
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Customer Sourcing: Identifying and acquiring new customers from the open market and providing them with optimal financial services.
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Timeliness: Ensuring all customer appointments and transactions are completed within the specified TAT (Turnaround Time).
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Process Adherence: Strict compliance with company policies and procedures to ensure smooth operations and zero fraud/spurious activity.
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Service Quality: Delivering high-quality service to maintain customer satisfaction and loyalty.
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Target Achievement: Consistently meeting lead generation targets and maintaining a high conversion percentage.
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Experience: Minimum 1 year of experience specifically in the Gold Loan industry.
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Skills: Proficiency in field marketing BTL activities and professional customer calling.
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Knowledge: Strong understanding of the local geography and market dynamics.
