Customer Engineer

The Team The Role

Pendos Customer Engineering team is the technical backbone of the companys pre- and post-sales customer motion. The team supports growth by bringing technical ownership across the full customer lifecycle from discovery and evaluation through implementation adoption retention and expansion.

As a Customer Engineer you are the primary technical resource for a portfolio of Commercial accounts. You partner with Account Directors to own discovery demos onboarding technical health risk and expansion strategy. You serve as a trusted technical advisor who helps customers drive outcomes with Pendo.

This role is based in our Raleigh office.

What this looks like day-to-day

• Customer acquisition: Partner with Account Directors to understand customer pain business goals and technical requirements. Craft and deliver demos define success criteria guide installation and lead hands-on technical evaluations and workshops.
• Technical discovery and implementation: Lead discovery conversations across product stacks integration environments and customer goals. Own onboarding for purchased modules troubleshoot integrations and answer technical questions related to APIs data models configuration and front-end implementation.
• Adoption and value: Monitor usage signals identify low adoption or configuration drift and act before issues become escalations. Facilitate enablement workshops support account health planning and help customers measure and articulate the ROI of Pendo.
• Retention and expansion: Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale. Support growth opportunities by bringing a strong technical point of view on customer needs readiness and value.
• Risk ownership: Own the technical dimension of account risk including champion turnover integration issues stalled rollouts and technical blockers. Document risks in Salesforce build mitigation plans with Account Directors execute resolutions and escalate to leadership when broader support is needed.
• Account operations: Maintain accurate account documentation in Salesforce and keep Account Directors informed on priorities risks and next steps. Use tools including Salesforce Pendo admin Gong and AI workflows to support account research call preparation knowledge capture and troubleshooting.
• Team contribution: Contribute to the Customer Engineering knowledge base document fixes share playbooks and coach peers. Own outcomes beyond your portfolio by helping improve how the team works scales and solves recurring technical challenges.

Who You Are

Beyond the qualifications we hire through a specific lens. These arent buzzwords; theyre the things well actually look for in how you talk about your work.

Youre a builder not a maintainer.

Youre most energized when there isnt a clear path yet and you get to define it. You dont wait for direction; you identify gaps shape solutions and drive them forward. At Pendo great Customer Engineers dont just follow instructions; they operate as strategic advisors influencing decisions guiding stakeholders and elevating how we work.

Youre AI-curious - genuinely.

Youre not using AI tools occasionally. Youre rewiring how you work around them. Youre faster sharper and more prolific because of it and you bring that energy to everything how you approach your work how you prep how you communicate how you think. We want someone who sees AI as a multiplier not a shortcut.

Must-haves

• 3 to 5 years of experience in a customer-facing technical role such as Solutions Engineering Technical Account Management Customer Success Engineering implementation or professional services.
• Hands-on experience with web technologies including HTML CSS JavaScript and REST APIs with the ability to inspect troubleshoot and configure front-end implementations.
• Experience managing a portfolio of accounts with competing priorities customer needs technical workstreams and commercial deadlines.
• Ability to explain technical concepts clearly to technical and non-technical audiences including customers Account Directors and internal stakeholders.
• Experience working in enterprise software and complex B2B customer environments.
• Active use of AI tools to accelerate workflows such as account research call preparation troubleshooting and knowledge capture.
• Ability to operate effectively in a pod model by knowing when to lead when to partner with an Account Director and how to stay aligned across the customer lifecycle.

Nice-to-haves

• Experience with Pendo digital adoption platforms product analytics or in-app experience tooling.
• Familiarity with product management user experience or digital transformation domains.
• Experience with data integration event tracking or analytics instrumentation.
• Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion.

About Pendo

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software. Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech.

Pendo Core Values: Bias to Act Hone Your Craft The Team is Pendo and Maniacal Focus.

Location: Pendo is a hybrid -office 3 days per week unless designated remote.

Compensation: The expected On-Target Earnings (OTE) range for this role is USD $158959 - USD $198699 with a 70/30 base-to-variable compensation split.

Benefits: Highly competitive employer-heavy coverage including $0 premium options strong 401(k) match equity and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.

Accessibility: Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.