Key Account Manager

GENERAL DESCRIPTION
Reporting directly to our Branch Manager a successful candidate will be responsible for successful strategic development of a client or a group of clients. Additional responsibilities include for relationship alignment and network penetration with key clientele. Our Key Account manager will act as a client advocate and will be expected to strongly influences both internal and external decision makers.

ESSENTIAL JOB FUNCTIONS

• Creates Value Propositioning and drives solutions. Provides documents and reviews one strategic solution per client managed in their book of business per quarter.
• Acts as main liaison between client and CWW network.
• Internal and external business reviews on a monthly basis.
• Develop implement and maintain quotations
• Local level relationship building management and engagement both internally and externally.
• Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.
• Manages RCCA process and drive continuous improvement.
• Participates in and manages quoting process.
• Engages with Implementation Managers for all new business.
• Manages anomaly and exception reports both financial and operational.
• Drives cross selling opportunities.
• Defines/documents and gains sign off on Scope of Work both internally and externally.
• Manages and Drives Company mandated ROTP.
• Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature.
• Collaborates with stations and client to build a healthy and steady collections process.
• Maintain AR below percentage in accordance with company goal.
• Responsible for driving 10% Net Revenue growth YOY for respective book of business.
• Evaluate information on QBR and present to key accounts.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Talking hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

OTHER SKILLS AND ABILITIES

• Excellent written and verbal communication skills
• Strong ability to manage complex internal and external networks
• Ability to react quickly to changing needs/situations
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem solving skills
• Functions well both independently and in a team setting
• Ability to travel both International and Domestic

EDUCATION AND DIRECT WORK EXPERIENCE

• High School Degree or GED required.
• Bachelors Degree preferred
• Minimum five years related experience.
• Minimum four years industry experience preferred.

FICATIONS AND LICENCES

• Professional certification may be required in some areas

Required Experience:

Manager