Principal AI Product Manager, Technical

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This is NOT a remote position. T-Mobile is a hybrid work environment requiring the successful candidate be in the office three (3) days per week. This position is open to candidates in Bellevue WA only.

Job Overview
Principal Innovation Product Manager Technical is a visionary strategist analyst customer evangelist respected leader of business and technology execution and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager Technical is ultimately accountable responsible and has ownership of T-Mobiles internal and external products platforms services experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity) technical feasibility business objectives securing funding and leading a cross-functional business and technical team as well as key stakeholders to deliver against the opportunity.

Product Manager Technical is the ultimate jack-of-all-trades leveraging deep customer empathy strategic thinking commercial analytical technical capability and knowledge and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development project/program management marketing and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

Vision & Strategy for AI Products

• Owns strategy roadmap and lifecycle for enterprise AI products and reusable AI capabilities serving multiple customer journeys business units or platforms.
• Accountable for measurable business outcomes including revenue growth cost reduction adoption retention automation impact and customer experience improvement.
• Drives multi-year product investment strategy including business cases funding requests and prioritization of AI initiatives across a portfolio of opportunities.
• Own the product lifecycle for complex technical solutions ensuring alignment with business objectives and customer needs
• Conducts deep customer research and market analysis to identify breakthrough AI opportunities
• Defines success metrics and tracks progress against ambitious growth targets
• Anticipates AI trends and competitive threats incorporating insights into product strategy
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype A/B testing etc.) to inform direction prioritize investment.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends direction innovation analyses potential impacts or opportunities to customer / product and incorporates analyses into product process.
• Communicates influences and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
• Owns product feature set or technical improvements to improve customer experience.
• Leads discussions with external third parties to assess partnerships and licensing opportunities.
• Represents the company externally with strategic partners industry groups and executive customers on AI innovation strategy and product direction.

Customer Evangelist

• Leads customer discovery and validation activities for new AI products
• Writes detailed product requirements user stories and acceptance criteria for AI-powered features
• Designs and executes rapid prototyping and MVP development cycles
• Conducts user testing and iteration based on customer feedback
• Ensures AI products deliver measurable customer value and exceptional user experience
• Advocates for customer needs throughout the development process
• Leverages customer insights for product vision strategy roadmap priorities.
• Create manage foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customers unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally perpeuating the customer-first mindset.
• Creates an environment and culture where the team is immersed in customer-first mindset.
• Tests ideas with real customers to ensure that the product deliver the desired benefit.

Product Execution & Technical Delivery

• Collaborates with Technical Architects to ensure AI solutions are technically feasible and scalable
• Partners with UX/UI designers to create intuitive and engaging AI interactions
• Works with engineering teams (both internal and matrixed) to deliver products on time and within scope
• Coordinates with GTM and commercialization teams to develop launch strategies
• Drives resolution of technical and business challenges that arise during development
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to design architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Requires deep product and technical fluency in applied AI including LLM-based experiences model selection retrieval-augmented generation (RAG) experimentation evaluation frameworks and production AI constraints.
• Defines the product strategy for foundational AI platform capabilities tooling and reusable services that accelerate delivery across multiple teams.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
• In scaled teams holds regular meetings and coordination activities with other PMs and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Generates and maintains dashboards and reports that track product health and success metrics technical KPIs.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales marketing and other stakeholder teams with product or technical knowledge and additional documentation.
• Anticipates and communinctes technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment. Accountable for product and Dev team response in event of critical or high impacting defect including communications to stakeholders at all levels.
• Manages development of adoption tools and training materials. Identify execution operational organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD;

Relationship & People Professional Development

• Builds strong relationships with Network IT Business Marketing and other organizations
• Acts as a force multiplier across the organization by mentoring product managers and establishing best practices for AI product discovery experimentation and delivery.
• Negotiates priorities and resources across multiple stakeholder groups
• Communicates product roadmaps and launches to internal and external audiences
• Mentors junior product managers and shares innovation best practices
• Represents T-Mobile at industry events and innovation forums
• Collaborates and develops positive working relationships with many technical and non-technical teams including sales commercial accounting marketing legal go-to-market finance Dev Architecture Engineering. Works with outside partners and other third parties.

Education:

• Bachelors Degree in Computer Science Engineering IT or equivalent experience.

Experience:

• 8 years experience in hands on technical role writing production code solution engineering or technical archtecture in large scale company / appplication / product environment.
• More than 10 years Relevant Product Management experience in an agile software product development environment.

Knowledge Skills and Abilities

• Business Operations - Demonstrates complete mastery of business side skills (communication customer research product vision feature definition) as well as technical architecture Dev and execution skills.
• Business Analysis - Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• Customer Experience Management - Mastery level (industry leading) understanding of customer experience.
• Technology - Mastery level understanding of platform technologies and components such as security performance optimization API integration.
  Expert level knowledge of full technology stack on which your assigned product runs.
• Agile Methodologies - Proven success in directing matrixed resources and delivering software with Agile Scrum methodologies and other commonly used tools across multiple teams.
• Partnership Development - Experience working with external partners vendors and ecosystem players
• Innovation Methodology - Expertise in design thinking lean startup methodologies rapid prototyping and hypothesis-driven development

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $139700 - $252000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.