Clerk Front Desk

Responsibilities:

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly professional and timely manner check in and checkout processes for arrivals and departures
• Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
• Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
• Maintains knowledge of hotel occupancy status special events in-house groups and other situations affecting the reception desks daily operation.
• Processes guest payments and accounts upon checkout in an efficient timely and accurate manner.
• Able to articulate amenities menu and process guests orders and make reservations on behalf of the guest
• Maintains guest folios ensuring all room charges and credits are recorded in a timely manner.
• Processes guest payments and accounts upon checkout in an efficient timely and accurate manner.
• Brings any problems to the attention of the manager or supervisor on duty.
• Performs related duties as assigned.
• Build guest relations throughout every shift by talking with guests making them feel welcome and comfortable and inviting them back.
• Appropriately use all related equipment and point of sale systems.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred
• Hotel Experience preferred

Target Compensation Range:

• $17.00 per hour